Yesterday I had a problem with money being dedicated from my account twice in a row, I tried to talk to an Indian lady and she was rude she didn't give me the answers I was looking for

Yesterday I had a problem with money being dedicated from my account twice in a row, I tried to talk to an Indian lady and she was rude she didn't give me the answers I was looking for. Then she told that someone will call me today and Talent is the one who called me today, she was so helpful and explained everything to me perfectly and understood