1 reviews | Active since Feb 2016
yes
On the 19th Dec 2023, I receive a sms stating that since the 1st is a public holiday, the will be deducting my premium on 29th December. I immediately contacted them, stating them that I do not get paid on that date and I have not agreed for them to make changes on my policy. I was helped swiftly and I even received a verification email. Today when I went to the shop to buy some groceries, my card was declined, in sufficient funds... To my surprise these people early morning deducted their premium leaving me without money till Monday. After loosing my cool I phone I get told I can reverse the payment, halo idiots, I will only received that money in 7 days, it dont solve the issue that u have taken my last available funds.... How do you all just to make arrangements and not follow through on them. Makes me wonder how people are struggling with you as a business who dont seem to keep the word. I am deeply disturb by this....
I have received your review and would like to apologize for the experience you had. We understand the inconvenience this may have caused and I would like to confirm that we are currently following up on why this occurred after a arrangement was made.
In our efforts to resolve the issue, our team provided the options that were available at that point. The solution provided was based on the information and resources accessible to us. I apologize if this couldn't fully resolve the matter.
Please let us know how you would like to proceed and our team will gladly assist in any way we can
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to apologize for the experience you had. We understand the inconvenience this may have caused and I would like to confirm that we are currently following up on why this occurred after a arrangement was made.
In our efforts to resolve the issue, our team provided the options that were available at that point. The solution provided was based on the information and resources accessible to us. I apologize if this couldn't fully resolve the matter.
Please let us know how you would like to proceed and our team will gladly assist in any way we can
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor