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Bongani C
1 reviews | Active since Feb 2019
05 Nov 2020, 11:56
Wrong information and wrong marketing strategy
About 2 months I go I received an sms informing me that a friend has nominated me to receive a gift, after that I received a call from a consultant who wantedy details where they will be sending me the gift, however to my surprise I received a link that requires me to pay half of the gift I fell exploited here why are they sending wrong information, if they want to market the brand can it at least be honest as I was just chosen to receive the gift
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Replies (3)0
Replies (3)
Platinum Life's replyOfficial
06 Nov 2020, 09:29Dear Bongani,
I have received your complaint and would like to provide some feedback regarding this matter.
We send out a variety of gifts, including a 50% off voucher or products from one of our sister companies. This is sent out at random from our logistics team.
I did follow up on the call and the consultant did create the expectation for a physical gift. A resend has been arranged for you.
Have a nice day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
We send out a variety of gifts, including a 50% off voucher or products from one of our sister companies. This is sent out at random from our logistics team.
I did follow up on the call and the consultant did create the expectation for a physical gift. A resend has been arranged for you.
Have a nice day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply06 Nov 2020, 09:29
Official
Dear Bongani,
I have received your complaint and would like to provide some feedback regarding this matter.
We send out a variety of gifts, including a 50% off voucher or products from one of our sister companies. This is sent out at random from our logistics team.
I did follow up on the call and the consultant did create the expectation for a physical gift. A resend has been arranged for you.
Have a nice day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter.
We send out a variety of gifts, including a 50% off voucher or products from one of our sister companies. This is sent out at random from our logistics team.
I did follow up on the call and the consultant did create the expectation for a physical gift. A resend has been arranged for you.
Have a nice day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
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Bongani C's updateReviewer Update
09 Nov 2020, 10:36Yes that's the correct address
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Bongani C's update09 Nov 2020, 10:36
Reviewer Update
Yes that's the correct address
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Bongani C's updateReviewer Update
25 Nov 2020, 18:48Thank you for keeping your promise I did receive the Gift
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Bongani C's update25 Nov 2020, 18:48
Reviewer Update
Thank you for keeping your promise I did receive the Gift