DB
Dorothy B
1 reviews | Active since Oct 2022
27 Nov 2024, 10:08
WORST SERVICE EVER AND BIGGEST LIES AND WORST EVER AGENTS OR MANAGER SAMANTHA VENTER EVER
Again after complaint on the 22 November 2024 on hellopeter and phoning Samantha Venter Wereby she said that she will phone my husband Wereby she personally did not another lady phone my husband Mr Janes Braam Janse Van Vuuren and said sorry mistake money will be paid back on the 25th of November 2024 now it's 27th of November 2024 and no payments were made by there mistake. Worst service ever and biggest lies any company will tell. As I said my husband if this is the service and promises cancel this policy immediately be aware people if clients are **** to and you make phone calls no answer then cancel policies there is better service in South Africa this is the worst.
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Replies (3)
Platinum Life's replyOfficial
27 Nov 2024, 10:12Dear Dorothy
Kindly note that we have spoken to your husband on Friday and this matter has been sorted. A refund was paid today as discussed and will reflect within 48 hours. My apologies for the delay as we needed to await confirmation from the bank.
Please let us know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kindly note that we have spoken to your husband on Friday and this matter has been sorted. A refund was paid today as discussed and will reflect within 48 hours. My apologies for the delay as we needed to await confirmation from the bank.
Please let us know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply27 Nov 2024, 10:12
Official
Dear Dorothy
Kindly note that we have spoken to your husband on Friday and this matter has been sorted. A refund was paid today as discussed and will reflect within 48 hours. My apologies for the delay as we needed to await confirmation from the bank.
Please let us know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kindly note that we have spoken to your husband on Friday and this matter has been sorted. A refund was paid today as discussed and will reflect within 48 hours. My apologies for the delay as we needed to await confirmation from the bank.
Please let us know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
DB
Dorothy B's updateReviewer Update
27 Nov 2024, 10:18Simone Venter please phone call recorded by me promised will be paid in on the 25th of the November 2024 not mentioned nothing with bank not waiting period promised immediately paid in on the 25th of November 2024 and now again waiting period Wereby mistakes were made by platinum life and they don't mix mistakes as promised. Luckily I don't have policy with platinum life but Sanlam never ever did they make mistake or lies I again will say worst service ever as all is recorded on my phone and people don't join a company with worst service ever Sanam is best for 20 years never ever made this to me as a client.
DB
Dorothy B's update27 Nov 2024, 10:18
Reviewer Update
Simone Venter please phone call recorded by me promised will be paid in on the 25th of the November 2024 not mentioned nothing with bank not waiting period promised immediately paid in on the 25th of November 2024 and now again waiting period Wereby mistakes were made by platinum life and they don't mix mistakes as promised. Luckily I don't have policy with platinum life but Sanlam never ever did they make mistake or lies I again will say worst service ever as all is recorded on my phone and people don't join a company with worst service ever Sanam is best for 20 years never ever made this to me as a client.
Platinum Life's replyOfficial
27 Nov 2024, 10:21I apologize for any delay with the payment. I can confirm this has been refunded today as discussed with your husband.
Platinum Life's reply27 Nov 2024, 10:21
Official
I apologize for any delay with the payment. I can confirm this has been refunded today as discussed with your husband.