RS
Refilwe S
1 reviews | Active since Jun 2018
27 Sept 2019, 09:19
worst service ever
What a grab service that I have received from platinum life, they have called me on the 28.08.2019 and I spoke to lerato and they have promised to send me my gift In the next 3 weeks. I did a follow up on the 17.09.2019 and spoke to sharon who was really keen to help me and she told me that my cell phone was not linked and they will link it and get back to me and no call back, I then called the call centre and spoke to team leader Le-ann wichtnann Who was not even interested in helping me and she told me that It will take more than 6 weeks to get my gifts do they really give out gits or it is a ****
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Platinum Life's replyOfficial
27 Sept 2019, 09:30Dear Refilwe,
I have received your complaint and would like to provide some feedback regarding this matter
You were contacted on the 19th of August 2019 regarding a promotional gift that you were nominated for. After your details were captured, the consultant advised that an sms will be sent through within the next 4-6 weeks with more information regarding this. I can gladly arrange to send this recording through to you via email if needed.
Please note that your details are merged and an sms will be sent out within this period as promised.
You are more than welcome to contact us on ***if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter
You were contacted on the 19th of August 2019 regarding a promotional gift that you were nominated for. After your details were captured, the consultant advised that an sms will be sent through within the next 4-6 weeks with more information regarding this. I can gladly arrange to send this recording through to you via email if needed.
Please note that your details are merged and an sms will be sent out within this period as promised.
You are more than welcome to contact us on ***if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply27 Sept 2019, 09:30
Official
Dear Refilwe,
I have received your complaint and would like to provide some feedback regarding this matter
You were contacted on the 19th of August 2019 regarding a promotional gift that you were nominated for. After your details were captured, the consultant advised that an sms will be sent through within the next 4-6 weeks with more information regarding this. I can gladly arrange to send this recording through to you via email if needed.
Please note that your details are merged and an sms will be sent out within this period as promised.
You are more than welcome to contact us on ***if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter
You were contacted on the 19th of August 2019 regarding a promotional gift that you were nominated for. After your details were captured, the consultant advised that an sms will be sent through within the next 4-6 weeks with more information regarding this. I can gladly arrange to send this recording through to you via email if needed.
Please note that your details are merged and an sms will be sent out within this period as promised.
You are more than welcome to contact us on ***if there is anything we can assist with further
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor