mM
mayline M
1 reviews | Active since Jun 2020
05 Nov 2024, 11:39
Worst service
Good day I requested for my policy to be cancelled, these call center agents are giving me the run around forcing this policy i don want on me i am tired of speaking to them i want this thing cancelled and all 3 debit to be reversed back to my account. as i explained to to them why i don't want this and i want my money back. I don't want a call unless my money has been credited back and a confirmation email saying this policy has been cancelled.
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Replies (1)
Platinum Life's replyOfficial
05 Nov 2024, 12:26Dear Mayline,
I have received your review and have looked into this matter on my side.
Kindly note that your cancellation request was received and logged by our team on Friday. All further premiums have been stopped and our cancellation team will be in touch to confirm this with you
Please note that as this is a risk cover, there is no cash or surrender value on cancellation. This will be confirmed when your team speaks to you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that your cancellation request was received and logged by our team on Friday. All further premiums have been stopped and our cancellation team will be in touch to confirm this with you
Please note that as this is a risk cover, there is no cash or surrender value on cancellation. This will be confirmed when your team speaks to you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Nov 2024, 12:26
Official
Dear Mayline,
I have received your review and have looked into this matter on my side.
Kindly note that your cancellation request was received and logged by our team on Friday. All further premiums have been stopped and our cancellation team will be in touch to confirm this with you
Please note that as this is a risk cover, there is no cash or surrender value on cancellation. This will be confirmed when your team speaks to you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that your cancellation request was received and logged by our team on Friday. All further premiums have been stopped and our cancellation team will be in touch to confirm this with you
Please note that as this is a risk cover, there is no cash or surrender value on cancellation. This will be confirmed when your team speaks to you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor