KM
Khutso M
1 reviews | Active since Apr 2012
28 Feb 2023, 12:01
worst insurance ever
Worst services ever. They debited my account for an amount I never agreed to and now they refuse to reverse the transaction. If you want a painful experience, Platinum Life is the company. I want you to cancel the damn debit order
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
28 Feb 2023, 13:52Dear Khutso,
Thank you so much for taking my call and providing more information about the situation
As discussed, please note that I have requested the sales call and will send this through with further feedback as soon as it has been received. A cancellation has also been actioned on your policy and a consultant will be in touch within the week to confirm this
I appreciate and acknowledge the points made by you and will take this into account while we are investigating this matter further
You are welcome to contact me on *** if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and providing more information about the situation
As discussed, please note that I have requested the sales call and will send this through with further feedback as soon as it has been received. A cancellation has also been actioned on your policy and a consultant will be in touch within the week to confirm this
I appreciate and acknowledge the points made by you and will take this into account while we are investigating this matter further
You are welcome to contact me on *** if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply28 Feb 2023, 13:52
Official
Dear Khutso,
Thank you so much for taking my call and providing more information about the situation
As discussed, please note that I have requested the sales call and will send this through with further feedback as soon as it has been received. A cancellation has also been actioned on your policy and a consultant will be in touch within the week to confirm this
I appreciate and acknowledge the points made by you and will take this into account while we are investigating this matter further
You are welcome to contact me on *** if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and providing more information about the situation
As discussed, please note that I have requested the sales call and will send this through with further feedback as soon as it has been received. A cancellation has also been actioned on your policy and a consultant will be in touch within the week to confirm this
I appreciate and acknowledge the points made by you and will take this into account while we are investigating this matter further
You are welcome to contact me on *** if there is anything I can assist with while we are awaiting the calls
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor