lM
lindelani M
1 reviews | Active since Jul 2015
04 Apr 2024, 15:59
Worse service yet
Took them 8 months to cancel a policy due to financial challenges from my side. stating lame excuses. Refusing to refund debits from the date of initial request. Had the same situation with another provider and they were more than willing to refund
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Platinum Life's replyOfficial
05 Apr 2024, 07:05Dear Lindelani,
I have received your review and followed up regarding this matter.
In order for a policy to be cancelled, we require direct instruction from the policy holder. If the instruction is received from someone else, we are legally unable to process the request without verbal or signed confirmation from the policy holder.
Your cancellation was processed by our email department on the 27th of March 2024, when a signed cancellation letter was received. A consultant will be in touch within a week to confirm this with you, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and followed up regarding this matter.
In order for a policy to be cancelled, we require direct instruction from the policy holder. If the instruction is received from someone else, we are legally unable to process the request without verbal or signed confirmation from the policy holder.
Your cancellation was processed by our email department on the 27th of March 2024, when a signed cancellation letter was received. A consultant will be in touch within a week to confirm this with you, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Apr 2024, 07:05
Official
Dear Lindelani,
I have received your review and followed up regarding this matter.
In order for a policy to be cancelled, we require direct instruction from the policy holder. If the instruction is received from someone else, we are legally unable to process the request without verbal or signed confirmation from the policy holder.
Your cancellation was processed by our email department on the 27th of March 2024, when a signed cancellation letter was received. A consultant will be in touch within a week to confirm this with you, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and followed up regarding this matter.
In order for a policy to be cancelled, we require direct instruction from the policy holder. If the instruction is received from someone else, we are legally unable to process the request without verbal or signed confirmation from the policy holder.
Your cancellation was processed by our email department on the 27th of March 2024, when a signed cancellation letter was received. A consultant will be in touch within a week to confirm this with you, so please keep an eye out for our call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor