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Fiona B
1 reviews | Active since Nov 2012
22 Sept 2020, 12:42
Why bother phoning a client
Asked for Life Insurance when the Policy documents finally arrived months later it was only for Accidental cover. Now they phone 10 times a day and when you answer they put the phone down
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
22 Sept 2020, 16:09Dear Fiona,
I have received your complaint and would, like to provide some feedback regarding this matter. I have tried to contact Mr Slattery but have not been able to reach him.
Please note that we specialize in pure risk cover including Accidental Disability and Accidental Death. Mr Slattery spoke to a consultant from our Life Department last year and was advised that we are unable to assist with a life policy (This call can be send through). He then opted to keep his Accidental Disability and Death policy with Platinum Life.
He was recently contacted for an upgrade on his current policy. I have requested these calls and will gladly send it through to confirm what was discussed. If you have any further queries please feel free to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would, like to provide some feedback regarding this matter. I have tried to contact Mr Slattery but have not been able to reach him.
Please note that we specialize in pure risk cover including Accidental Disability and Accidental Death. Mr Slattery spoke to a consultant from our Life Department last year and was advised that we are unable to assist with a life policy (This call can be send through). He then opted to keep his Accidental Disability and Death policy with Platinum Life.
He was recently contacted for an upgrade on his current policy. I have requested these calls and will gladly send it through to confirm what was discussed. If you have any further queries please feel free to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply22 Sept 2020, 16:09
Official
Dear Fiona,
I have received your complaint and would, like to provide some feedback regarding this matter. I have tried to contact Mr Slattery but have not been able to reach him.
Please note that we specialize in pure risk cover including Accidental Disability and Accidental Death. Mr Slattery spoke to a consultant from our Life Department last year and was advised that we are unable to assist with a life policy (This call can be send through). He then opted to keep his Accidental Disability and Death policy with Platinum Life.
He was recently contacted for an upgrade on his current policy. I have requested these calls and will gladly send it through to confirm what was discussed. If you have any further queries please feel free to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would, like to provide some feedback regarding this matter. I have tried to contact Mr Slattery but have not been able to reach him.
Please note that we specialize in pure risk cover including Accidental Disability and Accidental Death. Mr Slattery spoke to a consultant from our Life Department last year and was advised that we are unable to assist with a life policy (This call can be send through). He then opted to keep his Accidental Disability and Death policy with Platinum Life.
He was recently contacted for an upgrade on his current policy. I have requested these calls and will gladly send it through to confirm what was discussed. If you have any further queries please feel free to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
05 Oct 2020, 11:32Dear Fiona,
Kindly note that I have received all calls made to Mr Slattery regarding his policy with Platinum Life and it has been sent through to him via email. In the calls, the cover is offered as Accidental Disability and Accidental Death. There is no mention of any Life cover.
I have tried to contact him again to provide this feedback, but was not able to reach him.
Please have a listen to the calls and let me know if you have any further questions.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kindly note that I have received all calls made to Mr Slattery regarding his policy with Platinum Life and it has been sent through to him via email. In the calls, the cover is offered as Accidental Disability and Accidental Death. There is no mention of any Life cover.
I have tried to contact him again to provide this feedback, but was not able to reach him.
Please have a listen to the calls and let me know if you have any further questions.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Oct 2020, 11:32
Official
Dear Fiona,
Kindly note that I have received all calls made to Mr Slattery regarding his policy with Platinum Life and it has been sent through to him via email. In the calls, the cover is offered as Accidental Disability and Accidental Death. There is no mention of any Life cover.
I have tried to contact him again to provide this feedback, but was not able to reach him.
Please have a listen to the calls and let me know if you have any further questions.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kindly note that I have received all calls made to Mr Slattery regarding his policy with Platinum Life and it has been sent through to him via email. In the calls, the cover is offered as Accidental Disability and Accidental Death. There is no mention of any Life cover.
I have tried to contact him again to provide this feedback, but was not able to reach him.
Please have a listen to the calls and let me know if you have any further questions.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor