R
Riaan
1 reviews | Active since Jun 2025
30 Jun 2025, 09:04
When thye phone you ...
When thye phone you to take out a policy it's fast, but when you want to claim and ask for paperwork and how to claim no response!!
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Replies (1)
Platinum Life's replyOfficial
30 Jun 2025, 10:07Dear Riaan,
Thank you for your feedback, and I'm sorry to hear about your frustration regarding the claims process. We always aim to provide prompt support, not only when taking out a policy but also when our clients need to claim.
I can confirm that our team has already sent you details regarding the cover and benefits of your policy and has requested some additional information to assist you further. We haven’t received a reply yet, so I’ve personally tried to contact you as well but was unfortunately unable to reach you.
To ensure you have everything you need, we’ve just resent the email with the information and next steps required to proceed with this matter. Please check your inbox (and spam/junk folder, just in case), and let us know if you need any further assistance — we're here to help.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your feedback, and I'm sorry to hear about your frustration regarding the claims process. We always aim to provide prompt support, not only when taking out a policy but also when our clients need to claim.
I can confirm that our team has already sent you details regarding the cover and benefits of your policy and has requested some additional information to assist you further. We haven’t received a reply yet, so I’ve personally tried to contact you as well but was unfortunately unable to reach you.
To ensure you have everything you need, we’ve just resent the email with the information and next steps required to proceed with this matter. Please check your inbox (and spam/junk folder, just in case), and let us know if you need any further assistance — we're here to help.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Jun 2025, 10:07
Official
Dear Riaan,
Thank you for your feedback, and I'm sorry to hear about your frustration regarding the claims process. We always aim to provide prompt support, not only when taking out a policy but also when our clients need to claim.
I can confirm that our team has already sent you details regarding the cover and benefits of your policy and has requested some additional information to assist you further. We haven’t received a reply yet, so I’ve personally tried to contact you as well but was unfortunately unable to reach you.
To ensure you have everything you need, we’ve just resent the email with the information and next steps required to proceed with this matter. Please check your inbox (and spam/junk folder, just in case), and let us know if you need any further assistance — we're here to help.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your feedback, and I'm sorry to hear about your frustration regarding the claims process. We always aim to provide prompt support, not only when taking out a policy but also when our clients need to claim.
I can confirm that our team has already sent you details regarding the cover and benefits of your policy and has requested some additional information to assist you further. We haven’t received a reply yet, so I’ve personally tried to contact you as well but was unfortunately unable to reach you.
To ensure you have everything you need, we’ve just resent the email with the information and next steps required to proceed with this matter. Please check your inbox (and spam/junk folder, just in case), and let us know if you need any further assistance — we're here to help.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor