When I made an inquiry to make a claim, they were not professional as in not asking for medical records so as to review my claim

Item: Platinum Life
Rating: 2
Author: Busi Busi.ngamlana

When I made an inquiry to make a claim, they were not professional as in not asking for medical records so as to review my claim. Nolitha assisted me after I had complained, she explain the process further in a professional manner.

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Replies (2)

Platinum Life's replyOfficial

27 Dec 2025, 11:07

Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours. Platinum Life Client Care Team

Platinum Life's reply27 Dec 2025, 11:07

Official

Platinum Life's replyOfficial

29 Dec 2025, 08:40

Dear Busi,

Thanks for sharing your experience with Nolitha with us. In order for us to provide assistance regarding a potential claim, please reach out to our team. They will be able to advise and assist with the process

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply29 Dec 2025, 08:40

Official