LM
Lynette M
1 reviews | Active since Jan 2022
24 Apr 2023, 14:46
When a customer chan...
When a customer changes it's banking details, please phone the customer before sending Mandates.. It took me now 1 min to resolve this issue by simply phoning your office to approve the mandate
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Platinum Life's replyOfficial
24 Apr 2023, 15:04Dear Lynette,
Thank you for your review and I apologize for any inconvenience caused
When updated bank details are received via email, a mandate will be sent out from our team on the same day, to ensure that a up to date mandate is on system. In the email, the consultant will advise when this will be done. If there is a problem, a follow up SMS will be sent.
Thank you for reaching out to our team and allowing them to assist with this confirmation
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review and I apologize for any inconvenience caused
When updated bank details are received via email, a mandate will be sent out from our team on the same day, to ensure that a up to date mandate is on system. In the email, the consultant will advise when this will be done. If there is a problem, a follow up SMS will be sent.
Thank you for reaching out to our team and allowing them to assist with this confirmation
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Platinum Life's reply24 Apr 2023, 15:04
Official
Dear Lynette,
Thank you for your review and I apologize for any inconvenience caused
When updated bank details are received via email, a mandate will be sent out from our team on the same day, to ensure that a up to date mandate is on system. In the email, the consultant will advise when this will be done. If there is a problem, a follow up SMS will be sent.
Thank you for reaching out to our team and allowing them to assist with this confirmation
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review and I apologize for any inconvenience caused
When updated bank details are received via email, a mandate will be sent out from our team on the same day, to ensure that a up to date mandate is on system. In the email, the consultant will advise when this will be done. If there is a problem, a follow up SMS will be sent.
Thank you for reaching out to our team and allowing them to assist with this confirmation
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,