MH
Melanie H

1 reviews | Active since Aug 2014

03 Nov 2015, 17:32

WHAT A SHOCKINGLY *********** COMPANY

Platinum life keeps debiting my account when i have cancelled my policy.<br> How long do i have to wait for my refund because of your incompetence. This is the second month that this has happened to me. Is this going to be a monthly thing? Please can you advise which part of cancel my policy you do not understand? I want my refund immediately and not within 10 days. I am so glad i no longer have a policy with you because i would never want to deal with you again. What you are doing is ******* and **********. I did mention this last month and it happens again this month. I want this fixed immediately as this is becoming very inconvenient. I have to keep following up and bringing this to your attention. Just by this horrible experience, I can imagine the kind of customer satisfaction you'll provide. I definitely will not recommend you'll to anyone. I am so happy to no longer be a client of Platinum Life.

0
Replies (1)
Platinum Life
Platinum Life's reply06 Nov 2015, 08:33
Official
Hello Mel.H,

Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.

Your concern will be looked into and a client care consultant will contact to assist you.

Kind Regards
Your Client Care Team
Platinum Life