CO
Christel O
1 reviews | Active since Jul 2013
11 Jul 2023, 14:13
WHAT A JOKE!
Really pathetic service from Platinum Life.
They want to up your payment twice a year,telling you they will email all the details through before they increase the payment, and you can decline on the email if you do not want to. Then you never receive the email and they just increase it anyway.
I've been here 7years and it was just a waste om money honestly.
Now I want to cancel and they tellme it has to be done telephonically, HOWEVER a consultant will only call me within 7 WORKING days. WHAT.... 7 DAYS.... this is a JOKE.
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Platinum Life's replyOfficial
11 Jul 2023, 14:53Dear Christel,
I have received your review and would like to assist regarding this matter. I was unable to reach you telephonically to provide feedback
Kindly note that your cancellation was logged as requested and all further premiums were stopped with immediate effect. A turnaround time ensures that cancellation requests are handled promptly and efficiently. We always advise on the turnaround time to ensure that you are aware of the timeframe and it provides our cancellation team with sufficient time to handle the query and do the needed closures. I have arranged for a consultant to contact you tomorrow, so please keep an eye out for their call.
You might be contacted for upgrades once or twice a year. Upgrades are always optional and you do enjoy a 30 day review period. The review period is not a deciding period, as you have the opportunity to review the policy terms, conditions, coverage, and other relevant details. The purpose of the review period is to allow the policyholder to make an informed decision about whether to keep or cancel the upgrade. After the review period ends, the changes agreed upon in the call will be actioned on the policy. Documents will be sent out via email to the address on system and a copy of this can be sent through at any time. Please advise which documentation you did not receive and we will gladly follow up and investigate further on our side.
Please let me know if there is anything else I can assist with or look into from my side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter. I was unable to reach you telephonically to provide feedback
Kindly note that your cancellation was logged as requested and all further premiums were stopped with immediate effect. A turnaround time ensures that cancellation requests are handled promptly and efficiently. We always advise on the turnaround time to ensure that you are aware of the timeframe and it provides our cancellation team with sufficient time to handle the query and do the needed closures. I have arranged for a consultant to contact you tomorrow, so please keep an eye out for their call.
You might be contacted for upgrades once or twice a year. Upgrades are always optional and you do enjoy a 30 day review period. The review period is not a deciding period, as you have the opportunity to review the policy terms, conditions, coverage, and other relevant details. The purpose of the review period is to allow the policyholder to make an informed decision about whether to keep or cancel the upgrade. After the review period ends, the changes agreed upon in the call will be actioned on the policy. Documents will be sent out via email to the address on system and a copy of this can be sent through at any time. Please advise which documentation you did not receive and we will gladly follow up and investigate further on our side.
Please let me know if there is anything else I can assist with or look into from my side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply11 Jul 2023, 14:53
Official
Dear Christel,
I have received your review and would like to assist regarding this matter. I was unable to reach you telephonically to provide feedback
Kindly note that your cancellation was logged as requested and all further premiums were stopped with immediate effect. A turnaround time ensures that cancellation requests are handled promptly and efficiently. We always advise on the turnaround time to ensure that you are aware of the timeframe and it provides our cancellation team with sufficient time to handle the query and do the needed closures. I have arranged for a consultant to contact you tomorrow, so please keep an eye out for their call.
You might be contacted for upgrades once or twice a year. Upgrades are always optional and you do enjoy a 30 day review period. The review period is not a deciding period, as you have the opportunity to review the policy terms, conditions, coverage, and other relevant details. The purpose of the review period is to allow the policyholder to make an informed decision about whether to keep or cancel the upgrade. After the review period ends, the changes agreed upon in the call will be actioned on the policy. Documents will be sent out via email to the address on system and a copy of this can be sent through at any time. Please advise which documentation you did not receive and we will gladly follow up and investigate further on our side.
Please let me know if there is anything else I can assist with or look into from my side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter. I was unable to reach you telephonically to provide feedback
Kindly note that your cancellation was logged as requested and all further premiums were stopped with immediate effect. A turnaround time ensures that cancellation requests are handled promptly and efficiently. We always advise on the turnaround time to ensure that you are aware of the timeframe and it provides our cancellation team with sufficient time to handle the query and do the needed closures. I have arranged for a consultant to contact you tomorrow, so please keep an eye out for their call.
You might be contacted for upgrades once or twice a year. Upgrades are always optional and you do enjoy a 30 day review period. The review period is not a deciding period, as you have the opportunity to review the policy terms, conditions, coverage, and other relevant details. The purpose of the review period is to allow the policyholder to make an informed decision about whether to keep or cancel the upgrade. After the review period ends, the changes agreed upon in the call will be actioned on the policy. Documents will be sent out via email to the address on system and a copy of this can be sent through at any time. Please advise which documentation you did not receive and we will gladly follow up and investigate further on our side.
Please let me know if there is anything else I can assist with or look into from my side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor