tT
thsteenkamp T

1 reviews | Active since Jul 2017

28 May 2024, 09:12

We've had a number of unforseen expenses and I was going to cancel my policy because I simply can't afford it right now

We've had a number of unforseen expenses and I was going to cancel my policy because I simply can't afford it right now. It meant losing all the money I had been paying up till now and the benefits of cover. Danielle helped me understand that I could freeze my payments for a number of months to help me recover and then reduce the premiums after that without losing my benefits that I have paid for to date. I am very grateful she offered a solution to my current cash flow problems that helped me keep my cover at the same time

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Replies (1)
Platinum Life
Platinum Life's reply28 May 2024, 09:19
Official
Dear Tania, 

We just love your feedback for Danielle and we are so proud of her for making sure that things were done your way! Thanks for showing recognition where it is due and for the great feedback - we will be sure to pass your message on to her. 

Please let us know if there is anything else we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor