1 reviews | Active since Jul 2019
Watch out for free gift ****
Beware all. Platinum Life has now devised a new way to bypass the Poppi Act so that they can get consent in an indirect and devious manner, this is low, extremely low of an insurance company to use this method to bypass the said restrictions, it goes like this. You get a phone call to say that some mysterious unknown person has donated you a gift, but first, you need to confirm your name and surname - So now, they have your details, and as soon as you accept the said gift, the construe this as consent to in the future bombard you with phone calls and emails. The Poppi Act makes it clear that unless you have given them permission to contact you, then and only then is the company allowed to contact you. So, by you acknowledging said free gift, they construe this as consent and you are then hooked for all sorts of marketing to happen. When I instructed the operator to remove my partner's name as she did not give consent, he continued to harass her so as to be able to speak to her which clearly shows the intent behind the call. They are looking for victims to **** and hook into so they can try and sell insurance as they are running out of new customers and the old-style marketing is no longer allowed.
Thank you so much for taking my call.
As discussed, please note that POPIA does allow for direct marketing. Your partner was referred to us by someone known to her for the purpose of a free promotional gift only. If she indicated at any time that she was not interested or did not know the referrer, the call would not have continued.
She was nominated in 2022 by a friend and the same process was followed. She received her gift voucher via SMS, but we never used her details for anything other than what was advised. I did have a listen to the calls made to you this morning. In the first call, the consultant asked if he was speaking to Caricke. When nothing was confirmed, he did ask again to ensure that we were provided with the correct number. After calling back, he spoke to you and advised that we need instruction from her (as she was referred) to add her details onto the Do Not Contact list.
Kindly note that the details have been added to our do not contact list to ensure that no further calls are made to her.
You are welcome to contact us if there is anything we can assist with or if more information is needed regarding this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
As discussed, please note that POPIA does allow for direct marketing. Your partner was referred to us by someone known to her for the purpose of a free promotional gift only. If she indicated at any time that she was not interested or did not know the referrer, the call would not have continued.
She was nominated in 2022 by a friend and the same process was followed. She received her gift voucher via SMS, but we never used her details for anything other than what was advised. I did have a listen to the calls made to you this morning. In the first call, the consultant asked if he was speaking to Caricke. When nothing was confirmed, he did ask again to ensure that we were provided with the correct number. After calling back, he spoke to you and advised that we need instruction from her (as she was referred) to add her details onto the Do Not Contact list.
Kindly note that the details have been added to our do not contact list to ensure that no further calls are made to her.
You are welcome to contact us if there is anything we can assist with or if more information is needed regarding this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor