CvRc
Charmian van Reenen charmianvr
1 reviews | Active since Oct 2024
08 Oct 2024, 10:24
Was pressured to refer 50 friends/ family in the hopes of receiving a voucher
Was pressured to refer 50 friends/ family in the hopes of receiving a voucher. Sent 50 - wasn't enough. Asked to send more. The minute I sent more, the calls hung up and I never received my voucher. Upon signing up, I was told my sister is a member, Bianca, which influenced my decision - she has never being a member.
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Replies (2)
Platinum Life's replyOfficial
08 Oct 2024, 11:19Dear Charmian,
I have received your review and I am sorry to hear about the experience you had. I have tried to contact you telephonically regarding this matter, but have been unable to reach you.
Kindly note that I am following up with our referral team regarding the call made to you in September. Referrals are always optional and you can always decline the opportunity, as you should never feel forced into providing any details. As soon as I have more feedback regarding this, I will gladly advise.
Please note that you were referred as the next of kin on the Platinum Life policy for your sister. I can't confirm whether her policy is still active, but as a registered FSP, our team is very strict when advising on how you were nominated. The policy is always your choice and we go out of our way to keep you covered. I can confirm that you recently spoke to a consultant regarding your policy and the benefits you currently have. You are welcome to contact me if you would like more clarity or if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am sorry to hear about the experience you had. I have tried to contact you telephonically regarding this matter, but have been unable to reach you.
Kindly note that I am following up with our referral team regarding the call made to you in September. Referrals are always optional and you can always decline the opportunity, as you should never feel forced into providing any details. As soon as I have more feedback regarding this, I will gladly advise.
Please note that you were referred as the next of kin on the Platinum Life policy for your sister. I can't confirm whether her policy is still active, but as a registered FSP, our team is very strict when advising on how you were nominated. The policy is always your choice and we go out of our way to keep you covered. I can confirm that you recently spoke to a consultant regarding your policy and the benefits you currently have. You are welcome to contact me if you would like more clarity or if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Oct 2024, 11:19
Official
Dear Charmian,
I have received your review and I am sorry to hear about the experience you had. I have tried to contact you telephonically regarding this matter, but have been unable to reach you.
Kindly note that I am following up with our referral team regarding the call made to you in September. Referrals are always optional and you can always decline the opportunity, as you should never feel forced into providing any details. As soon as I have more feedback regarding this, I will gladly advise.
Please note that you were referred as the next of kin on the Platinum Life policy for your sister. I can't confirm whether her policy is still active, but as a registered FSP, our team is very strict when advising on how you were nominated. The policy is always your choice and we go out of our way to keep you covered. I can confirm that you recently spoke to a consultant regarding your policy and the benefits you currently have. You are welcome to contact me if you would like more clarity or if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am sorry to hear about the experience you had. I have tried to contact you telephonically regarding this matter, but have been unable to reach you.
Kindly note that I am following up with our referral team regarding the call made to you in September. Referrals are always optional and you can always decline the opportunity, as you should never feel forced into providing any details. As soon as I have more feedback regarding this, I will gladly advise.
Please note that you were referred as the next of kin on the Platinum Life policy for your sister. I can't confirm whether her policy is still active, but as a registered FSP, our team is very strict when advising on how you were nominated. The policy is always your choice and we go out of our way to keep you covered. I can confirm that you recently spoke to a consultant regarding your policy and the benefits you currently have. You are welcome to contact me if you would like more clarity or if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
08 Oct 2024, 12:17I have listened to the call you had with the referral consultant and she did give the impression that you qualify for the voucher. No follow up was done on her side to provide further feedback and I apologize for the manner in which the call was handled. As promised, a voucher has been issued out and will be sent through via SMS tomorrow. Please keep an eye out
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Oct 2024, 12:17
Official
I have listened to the call you had with the referral consultant and she did give the impression that you qualify for the voucher. No follow up was done on her side to provide further feedback and I apologize for the manner in which the call was handled. As promised, a voucher has been issued out and will be sent through via SMS tomorrow. Please keep an eye out
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor