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Norman A
1 reviews | Active since Sept 2013
28 Feb 2025, 21:47
Violation of the POPI-act
Ek het vandag ʼn oproep ontvang van ʼn operateur wat beweer het dat hy van Platinum Life af s***el, ek weet nie of dit wel die geval was nie. Die gesprek het begin met die vraag of ek al my updated polis dokument ontvang het, waarna ek wel bevestig het. Die operateur het aan my gesê dat dit vandag my gelukkige dag is en dat ek die kans staan om R20000 te wen as ek my foon op speaker sit en my Phonebook oopmaak en dan my contacts deel met hom, dis natuurlik om hulle in ye skryf op die Platinum Life se database.
Ek het sonder om te waarsku die foon net afgedruk, want as ek dit reg onthou is dit teen die POPI ACT om iemand anders se persoonlike inligting sonder sy toestemming te deel.
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Replies (3)
Platinum Life's replyOfficial
03 Mar 2025, 08:15Geagte Norman,
Ons het u boodskap ontvang en is huidiglik besig om op te volg rakende hierdie.
Verdere terugvoer sal so gou moontlik met u gedeel word.
Vriendelike Groete
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Ons het u boodskap ontvang en is huidiglik besig om op te volg rakende hierdie.
Verdere terugvoer sal so gou moontlik met u gedeel word.
Vriendelike Groete
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Mar 2025, 08:15
Official
Geagte Norman,
Ons het u boodskap ontvang en is huidiglik besig om op te volg rakende hierdie.
Verdere terugvoer sal so gou moontlik met u gedeel word.
Vriendelike Groete
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Ons het u boodskap ontvang en is huidiglik besig om op te volg rakende hierdie.
Verdere terugvoer sal so gou moontlik met u gedeel word.
Vriendelike Groete
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
03 Mar 2025, 15:32Dear Norman,
Thank you so much for taking my call regarding this matter and giving us the opportunity to follow up and provide feedback regarding this matter.
The consultant did not correctly explain the purpose of the referral call, which is an opportunity for each person you refer to receive a promotional gift and if they qualify free cancer or disability insurance. POPIA allows you to refer friends and family to receive such a gift, as it is in the interests of the people who are referred.
Please accept our apologies that the consultant did not correctly explain the purpose of the call and we will be in re-training with them to ensure this does not occur again.
You are welcome to reach out to me at any time if there is anything I can assist with
KInd Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter and giving us the opportunity to follow up and provide feedback regarding this matter.
The consultant did not correctly explain the purpose of the referral call, which is an opportunity for each person you refer to receive a promotional gift and if they qualify free cancer or disability insurance. POPIA allows you to refer friends and family to receive such a gift, as it is in the interests of the people who are referred.
Please accept our apologies that the consultant did not correctly explain the purpose of the call and we will be in re-training with them to ensure this does not occur again.
You are welcome to reach out to me at any time if there is anything I can assist with
KInd Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Mar 2025, 15:32
Official
Dear Norman,
Thank you so much for taking my call regarding this matter and giving us the opportunity to follow up and provide feedback regarding this matter.
The consultant did not correctly explain the purpose of the referral call, which is an opportunity for each person you refer to receive a promotional gift and if they qualify free cancer or disability insurance. POPIA allows you to refer friends and family to receive such a gift, as it is in the interests of the people who are referred.
Please accept our apologies that the consultant did not correctly explain the purpose of the call and we will be in re-training with them to ensure this does not occur again.
You are welcome to reach out to me at any time if there is anything I can assist with
KInd Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter and giving us the opportunity to follow up and provide feedback regarding this matter.
The consultant did not correctly explain the purpose of the referral call, which is an opportunity for each person you refer to receive a promotional gift and if they qualify free cancer or disability insurance. POPIA allows you to refer friends and family to receive such a gift, as it is in the interests of the people who are referred.
Please accept our apologies that the consultant did not correctly explain the purpose of the call and we will be in re-training with them to ensure this does not occur again.
You are welcome to reach out to me at any time if there is anything I can assist with
KInd Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
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Norman A's updateReviewer Update
03 Mar 2025, 17:55Baie dankie Simone vir die professional manner waarop die query opgelos kon word , ek aanvaar die regstelling.
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Norman A's update03 Mar 2025, 17:55
Reviewer Update
Baie dankie Simone vir die professional manner waarop die query opgelos kon word , ek aanvaar die regstelling.