Very upset
I'm not happy deductions from my account,and I had no idea I said I'll think about the offer left my details and boom charged for three months no emails no contract just one call and never heard of them again.please just refund my money.Three months installment of R149 per month
Helpful (0)
Replies (5)0
Replies (5)
Platinum Life's replyOfficial
30 Mar 2023, 07:45Dear Hildegarde,
I have received your review and am following up on my side.
Our system shows that you were contacted in November 2022 regarding a policy with Platinum Life. Documentation was sent out via email on the 29th of November to ensure that you enjoyed your full 30 day review period before commencement of the policy
I have requested the sales call on my side and will send it through with further feedback as soon as possible.
All further premiums have been stopped and a cancellation logged on the policy in question. Kindly note that I will only be able to advise regarding a possible refund on conclusion of the investigation
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and am following up on my side.
Our system shows that you were contacted in November 2022 regarding a policy with Platinum Life. Documentation was sent out via email on the 29th of November to ensure that you enjoyed your full 30 day review period before commencement of the policy
I have requested the sales call on my side and will send it through with further feedback as soon as possible.
All further premiums have been stopped and a cancellation logged on the policy in question. Kindly note that I will only be able to advise regarding a possible refund on conclusion of the investigation
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Mar 2023, 07:45
Official
Dear Hildegarde,
I have received your review and am following up on my side.
Our system shows that you were contacted in November 2022 regarding a policy with Platinum Life. Documentation was sent out via email on the 29th of November to ensure that you enjoyed your full 30 day review period before commencement of the policy
I have requested the sales call on my side and will send it through with further feedback as soon as possible.
All further premiums have been stopped and a cancellation logged on the policy in question. Kindly note that I will only be able to advise regarding a possible refund on conclusion of the investigation
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and am following up on my side.
Our system shows that you were contacted in November 2022 regarding a policy with Platinum Life. Documentation was sent out via email on the 29th of November to ensure that you enjoyed your full 30 day review period before commencement of the policy
I have requested the sales call on my side and will send it through with further feedback as soon as possible.
All further premiums have been stopped and a cancellation logged on the policy in question. Kindly note that I will only be able to advise regarding a possible refund on conclusion of the investigation
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
's updateReviewer Update
30 Mar 2023, 13:42Hi I check both my emails either they got it wrong or something.
's update30 Mar 2023, 13:42
Reviewer Update
Hi I check both my emails either they got it wrong or something.
's updateReviewer Update
03 Apr 2023, 12:48I'm still waiting on feedback.
's update03 Apr 2023, 12:48
Reviewer Update
I'm still waiting on feedback.
's updateReviewer Update
04 Apr 2023, 17:43No response
's update04 Apr 2023, 17:43
Reviewer Update
No response
's updateReviewer Update
15 Apr 2023, 06:59It's been 10days now and I have received no response,it just show the lack of communication from your side,this is unprofessional and unacceptable.
Please can you sort out this matter asap.
Please can you sort out this matter asap.
's update15 Apr 2023, 06:59
Reviewer Update
It's been 10days now and I have received no response,it just show the lack of communication from your side,this is unprofessional and unacceptable.
Please can you sort out this matter asap.
Please can you sort out this matter asap.