Very poor still wait...

Dear Amanda, 

I have received your review and I am sorry to hear that you have not received your documentation yet. 

I see the email address we have on system does not match the one provided in your review. An updated policy schedule was just sent through via email to both and I will follow up to ensure that this was received 

Please let me know if there is anything else I can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor