MP
Marie P

1 reviews | Active since Sept 2018

29 Apr 2019, 18:38

Very Happy to be with Platinum Life

I had such a nice talk with the lady when I explained to her that I haven't received my documentation. She immediately rectified the situation by emailing them to me and notifying me that the physical copies will be delivered within 2 weeks.

Even when I sent a message on Facebook they were quick to respond and try and help to resolve this issue.

It was a pleasant and friendly conversation and I couldn't be more satisfied with the service.

Thank you for the quick and efficient service.

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Replies (1)
Platinum Life
Platinum Life's reply30 Apr 2019, 09:09
Official
Dear Marie, 

Wow, thank you so much for giving us the chance to rectify the situation and your thoughtful review! 

Elna is a valued member of our Client Care Team and I am so glad that she was able to assist you in such a quick and efficient manner. 

We look forward to continuously putting a smile on your face! 

Please let me know if there is anything we can assist with further 

Have a great day 

Kind Regards
Simone Venter
Client Care Supervisor