SM
Snowy M
1 reviews | Active since Jun 2019
19 Aug 2020, 10:04
Very dissapointed and embarrased
Very dissapointed with your service to date I have not received my Issabella glacia packcadge that was promised when joining this policy. I dont know if that the way of doing usiness to get customers. I have een a member I think for two years if not three. I have been waiting for the courier, no call from them nothing but miss one premium you will get like twenty call a day. my name is Snowy Mosia
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Replies (3)
Platinum Life's replyOfficial
20 Aug 2020, 15:50Dear Snowy,
Thank you for taking my call.
As discussed, please note that Platinum Life contacted you 3 times regarding a promotional gift and once for a policy.
Our system shows that these were all delivered and signed for by you (these can be sent through via email if needed). The Isabella Garcia products would have been included in the box with your policy documentation.
A resend of your documents, with a gift has been arranged and will be delivered within the next 2-3 weeks
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call.
As discussed, please note that Platinum Life contacted you 3 times regarding a promotional gift and once for a policy.
Our system shows that these were all delivered and signed for by you (these can be sent through via email if needed). The Isabella Garcia products would have been included in the box with your policy documentation.
A resend of your documents, with a gift has been arranged and will be delivered within the next 2-3 weeks
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 Aug 2020, 15:50
Official
Dear Snowy,
Thank you for taking my call.
As discussed, please note that Platinum Life contacted you 3 times regarding a promotional gift and once for a policy.
Our system shows that these were all delivered and signed for by you (these can be sent through via email if needed). The Isabella Garcia products would have been included in the box with your policy documentation.
A resend of your documents, with a gift has been arranged and will be delivered within the next 2-3 weeks
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call.
As discussed, please note that Platinum Life contacted you 3 times regarding a promotional gift and once for a policy.
Our system shows that these were all delivered and signed for by you (these can be sent through via email if needed). The Isabella Garcia products would have been included in the box with your policy documentation.
A resend of your documents, with a gift has been arranged and will be delivered within the next 2-3 weeks
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
SM
Snowy M's updateReviewer Update
15 Sept 2020, 12:34We heading for a month since you promise to send documents with gift box. I have been waiting for two to three weeks as simone promised no communication nothing this is what I was complaining about. I would have appericiate if somebody have communicating to me that the is a delay or any other problems encountered during your promise. This what I call incompetence. Please contact me I need to know if the promised documents and gift am I still going to get or not.
SM
Snowy M's update15 Sept 2020, 12:34
Reviewer Update
We heading for a month since you promise to send documents with gift box. I have been waiting for two to three weeks as simone promised no communication nothing this is what I was complaining about. I would have appericiate if somebody have communicating to me that the is a delay or any other problems encountered during your promise. This what I call incompetence. Please contact me I need to know if the promised documents and gift am I still going to get or not.
Platinum Life's replyOfficial
15 Sept 2020, 12:56Dear Snowy,
I am sorry that you haven't received anything yet. I am following up with our logistics tea immediately and will be in contact with feedback
I am sorry that you haven't received anything yet. I am following up with our logistics tea immediately and will be in contact with feedback
Platinum Life's reply15 Sept 2020, 12:56
Official
Dear Snowy,
I am sorry that you haven't received anything yet. I am following up with our logistics tea immediately and will be in contact with feedback
I am sorry that you haven't received anything yet. I am following up with our logistics tea immediately and will be in contact with feedback