JR
Johanna R
1 reviews | Active since Aug 2024
03 Mar 2026, 09:17
Very angry
So last year I cancelled my policy and debit order with Platinum Life. They keep on deducting money for a policy i no longer want and they refuse yo pay my money back. This month they took 3 x debit order payments this is bull i want my money back today im really angry this was my food money. What must i tell my kids sorry we cant eat platinum life took all our food money.
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Replies (4)0
Replies (4)
Platinum Life's replyOfficial
03 Mar 2026, 09:48Dear Johanna,
Thank you for speaking with me earlier.
Thank you for speaking with me earlier.
I want to clarify that last year, you made an arrangement with our consultant to amend your premium and keep your policy active. As a result, premiums have been continuing as normal. Please note that a double deduction occurred in February due to arrears on the policy, and SMS notifications were sent out regarding this.
I have requested the details of the call made to you and will provide further feedback as soon as I have it. If you agreed to the amendment, please understand that no refund is due on the policy. However, a single refund of the March premium has been arranged.
A cancellation request has been logged, and a consultant will reach out to confirm this with you.
Kind Regards
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Mar 2026, 09:48
Official
Dear Johanna,
Thank you for speaking with me earlier.
Thank you for speaking with me earlier.
I want to clarify that last year, you made an arrangement with our consultant to amend your premium and keep your policy active. As a result, premiums have been continuing as normal. Please note that a double deduction occurred in February due to arrears on the policy, and SMS notifications were sent out regarding this.
I have requested the details of the call made to you and will provide further feedback as soon as I have it. If you agreed to the amendment, please understand that no refund is due on the policy. However, a single refund of the March premium has been arranged.
A cancellation request has been logged, and a consultant will reach out to confirm this with you.
Kind Regards
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
JR
Johanna R's updateReviewer Update
03 Mar 2026, 09:50PAY BACK MY MONEY I CANCELLED THE POLICY YOU GUYS ARE SLEEZY SLIME*****
JR
Johanna R's update03 Mar 2026, 09:50
Reviewer Update
PAY BACK MY MONEY I CANCELLED THE POLICY YOU GUYS ARE SLEEZY SLIME*****
JR
Johanna R's updateReviewer Update
03 Mar 2026, 09:51I need food and that was my food money i did not authorize 3 debitorders i one month
JR
Johanna R's update03 Mar 2026, 09:51
Reviewer Update
I need food and that was my food money i did not authorize 3 debitorders i one month
Platinum Life's replyOfficial
03 Mar 2026, 09:56I have received the call and will send it through via email. Kindly note that you agreed to keep the policy active. A refund for the single premium for March has been arranged and will be paid as soon as confirmation has been received from the bank.
Platinum Life's reply03 Mar 2026, 09:56
Official
I have received the call and will send it through via email. Kindly note that you agreed to keep the policy active. A refund for the single premium for March has been arranged and will be paid as soon as confirmation has been received from the bank.