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Fanie B
1 reviews | Active since Sept 2020
08 Feb 2023, 11:37
Versekering
My vrou het 'n versekering by genoemde firma gehad vir etlike jare. Ons het egter vasgestel terwyl ons, ons versekering op dateer dat die firma nie versekering uitbetaal wanneer sy aan natuurlike tot sterwe sou kom nie. By verdere navrae het die persoon my vrou meegedeel day as nie gelukkig is met die versekering nie moet ons dit kanselleer, wat ons wel gedoen het. Die publiek moet bewus gemaak word daarvan,asseblief. Groete
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Platinum Life's replyOfficial
09 Feb 2023, 09:43Dear Fanie,
I have received your review and would like to provide some feedback regarding this matter
Please note that we specialize in pure risk cover (including the female related cancer and Accidental Death). We don't cover natural causes on any of our policies and that is why in any sales call or documentation sent out, it is clearly stipulated what our benefits entail.
Kindly note that all our calls are recorded and we can follow up on what was advised when your wife was contacted for the policy. We have always been very open about our policies and our website also provides more information about this.
I apologize if there was any misunderstanding regarding the policy and you are welcome to contact our team if there is anything we can further assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
Please note that we specialize in pure risk cover (including the female related cancer and Accidental Death). We don't cover natural causes on any of our policies and that is why in any sales call or documentation sent out, it is clearly stipulated what our benefits entail.
Kindly note that all our calls are recorded and we can follow up on what was advised when your wife was contacted for the policy. We have always been very open about our policies and our website also provides more information about this.
I apologize if there was any misunderstanding regarding the policy and you are welcome to contact our team if there is anything we can further assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Feb 2023, 09:43
Official
Dear Fanie,
I have received your review and would like to provide some feedback regarding this matter
Please note that we specialize in pure risk cover (including the female related cancer and Accidental Death). We don't cover natural causes on any of our policies and that is why in any sales call or documentation sent out, it is clearly stipulated what our benefits entail.
Kindly note that all our calls are recorded and we can follow up on what was advised when your wife was contacted for the policy. We have always been very open about our policies and our website also provides more information about this.
I apologize if there was any misunderstanding regarding the policy and you are welcome to contact our team if there is anything we can further assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
Please note that we specialize in pure risk cover (including the female related cancer and Accidental Death). We don't cover natural causes on any of our policies and that is why in any sales call or documentation sent out, it is clearly stipulated what our benefits entail.
Kindly note that all our calls are recorded and we can follow up on what was advised when your wife was contacted for the policy. We have always been very open about our policies and our website also provides more information about this.
I apologize if there was any misunderstanding regarding the policy and you are welcome to contact our team if there is anything we can further assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor