KS
Kimberley S
1 reviews | Active since Jun 2014
09 Feb 2022, 21:15
Useless service
I called them several times to inform them that I was not interested in their products but they still took my money. After calling again to report this and still getting reference numbers etc they haven't called. So I I keep wasting my airtime because of *********** consultants who are not doing their jobs or are they being trained to ***** with style.
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
10 Feb 2022, 06:39Dear Kimberly,
I have received your review and have followed up regarding this matter
Kindly note that you contacted our team on the 3rd of February 2022 to cancel your policy with us. The cancellation was logged, all further debit orders stopped and the consultant advised that our cancellation team will be in contact within a week to finalize the request. Our cancellation team contacted you yesterday but was unable to reach you, so please keep an eye out for their call today to finalize this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up regarding this matter
Kindly note that you contacted our team on the 3rd of February 2022 to cancel your policy with us. The cancellation was logged, all further debit orders stopped and the consultant advised that our cancellation team will be in contact within a week to finalize the request. Our cancellation team contacted you yesterday but was unable to reach you, so please keep an eye out for their call today to finalize this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply10 Feb 2022, 06:39
Official
Dear Kimberly,
I have received your review and have followed up regarding this matter
Kindly note that you contacted our team on the 3rd of February 2022 to cancel your policy with us. The cancellation was logged, all further debit orders stopped and the consultant advised that our cancellation team will be in contact within a week to finalize the request. Our cancellation team contacted you yesterday but was unable to reach you, so please keep an eye out for their call today to finalize this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up regarding this matter
Kindly note that you contacted our team on the 3rd of February 2022 to cancel your policy with us. The cancellation was logged, all further debit orders stopped and the consultant advised that our cancellation team will be in contact within a week to finalize the request. Our cancellation team contacted you yesterday but was unable to reach you, so please keep an eye out for their call today to finalize this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor