NC
Nancy C
1 reviews | Active since Aug 2016
07 Oct 2020, 13:34
Urgent request
I am very dissatisfied with the service received from Platinum life. I cancelled my policy because of their service and was contacted and was told no more debits will go off my account. Last month another increased amount came off my account which I am. Ow no longer using because of them and I am charged unpaid fees. I need this amount refunded and confirmation that the debit order has been cancelled.
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Platinum Life's replyOfficial
07 Oct 2020, 14:25Dear Nancy, I have received your complaint and would like to assist. I was not able to reach you telephonically to discuss this matter, but I have sent through an email. Please note that I have taken a look at your policy and would like to provide some feedback. According to my system, you spoke to Chene on the 16th of September 2020 regarding the cancellation of your policy with Platinum Life. When the cancellation was received, the premium for August was already at the bank (submitted on the 25th of August) and tracking on the account. Unfortunately, we are unable to recall a premium that has been sent to the bank. I apologize that Chene did not advise you on this matter. Please send through a bank statement showing the bank costs that were incurred and I will gladly arrange a refund accordingly. Kindly note that your policy is cancelled and all further premiums have been stopped. Please accept my apologies for any inconvenience caused.
Kind Regards Simoné Venter Client Relationship Specialist & Client Care Supervisor
Kind Regards Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply07 Oct 2020, 14:25
Official
Dear Nancy, I have received your complaint and would like to assist. I was not able to reach you telephonically to discuss this matter, but I have sent through an email. Please note that I have taken a look at your policy and would like to provide some feedback. According to my system, you spoke to Chene on the 16th of September 2020 regarding the cancellation of your policy with Platinum Life. When the cancellation was received, the premium for August was already at the bank (submitted on the 25th of August) and tracking on the account. Unfortunately, we are unable to recall a premium that has been sent to the bank. I apologize that Chene did not advise you on this matter. Please send through a bank statement showing the bank costs that were incurred and I will gladly arrange a refund accordingly. Kindly note that your policy is cancelled and all further premiums have been stopped. Please accept my apologies for any inconvenience caused.
Kind Regards Simoné Venter Client Relationship Specialist & Client Care Supervisor
Kind Regards Simoné Venter Client Relationship Specialist & Client Care Supervisor