AD
Anastasia D
1 reviews | Active since Mar 2019
25 Jan 2026, 13:30
Urgent refund
I have not accepted insurance from platinum life yet my account was debited. I need this money refunded as I am unemployed. How can you sell a policy toan unemployed person nd after I declined my account as debited. I have 3 kids to tke care of and now the money is out of my account. My kids are going hungry because of cash taken from my account.
Helpful (0)
Replies (4)0
Replies (4)
Platinum Life's replyOfficial
25 Jan 2026, 13:41Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply25 Jan 2026, 13:41
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
AD
Anastasia D's updateReviewer Update
26 Jan 2026, 06:22I would like my refund done today.
AD
Anastasia D's update26 Jan 2026, 06:22
Reviewer Update
I would like my refund done today.
Platinum Life's replyOfficial
26 Jan 2026, 08:40Dear Anastasia,
We have reviewed the matter and would like to provide you with feedback.
Please note that there is currently an active policy on our system for Mr R. Derbyshire. In order for us to process a cancellation request and follow up on the call made when the policy was offered, we are required to receive direct instruction from Mr Derbyshire himself.
Our Client Care Team will attempt to contact him today to provide the necessary assistance. Alternatively, he is welcome to reach out to us directly should he wish to proceed or require further support.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
We have reviewed the matter and would like to provide you with feedback.
Please note that there is currently an active policy on our system for Mr R. Derbyshire. In order for us to process a cancellation request and follow up on the call made when the policy was offered, we are required to receive direct instruction from Mr Derbyshire himself.
Our Client Care Team will attempt to contact him today to provide the necessary assistance. Alternatively, he is welcome to reach out to us directly should he wish to proceed or require further support.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply26 Jan 2026, 08:40
Official
Dear Anastasia,
We have reviewed the matter and would like to provide you with feedback.
Please note that there is currently an active policy on our system for Mr R. Derbyshire. In order for us to process a cancellation request and follow up on the call made when the policy was offered, we are required to receive direct instruction from Mr Derbyshire himself.
Our Client Care Team will attempt to contact him today to provide the necessary assistance. Alternatively, he is welcome to reach out to us directly should he wish to proceed or require further support.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
We have reviewed the matter and would like to provide you with feedback.
Please note that there is currently an active policy on our system for Mr R. Derbyshire. In order for us to process a cancellation request and follow up on the call made when the policy was offered, we are required to receive direct instruction from Mr Derbyshire himself.
Our Client Care Team will attempt to contact him today to provide the necessary assistance. Alternatively, he is welcome to reach out to us directly should he wish to proceed or require further support.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
AD
Anastasia D's updateReviewer Update
26 Jan 2026, 08:50The policy was never accepted. I want this canceled and refunded immediately.
AD
Anastasia D's update26 Jan 2026, 08:50
Reviewer Update
The policy was never accepted. I want this canceled and refunded immediately.