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lishke R
1 reviews | Active since Mar 2024
01 Apr 2026, 11:07
UPSET AND MAD
Last year a consultant called me, to inform me of my policy, I asked him what is the purpose of the call and he said he is just informing me of my policy so that in an event, I will know what I can claim for, I told him that I want to cancel this policy as so many people have called me saying they going to send this gift and that gift and up until today I have not received anything...The consultant further said that he will note it onto the system, I received funds into my account which is supposed to be for my daughters matric ball dress and there goes money out of my account, just to see that Platinum done a double debit order...I need my money back and I want my money back...I called Platinum life this morning and the lady said she will ask Cancellations to give me a call as the first consultant won't be able to help, NOW THAT IS THE PROBLEM, if your internal consultant don't do there work, it has got absolutely nothing to do with ME!!!!! like I said I want my money back 3 premiums went out of my account which is almost a R 1000.00. I want urgent feedback, or a will be laying a complaint with the OMBUDS and expose Platinum wherever I can!!!!!!!!!!!!
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Replies (8)0
Replies (8)
Platinum Life's replyOfficial
01 Apr 2026, 11:32Dear Lishke,
I’m really sorry to hear about your experience and any frustration this situation may have caused. I understand how important it is to have clear communication and timely support.
I’d like to provide some clarity on the timeline and next steps. We do not have any record of a prior cancellation request for your policy, which is why it continued as normal. As the January premium was not successfully collected, a resubmission was processed in February to bring the policy up to date. An SMS and email notification would have been sent to keep you informed of this.
We have now received your cancellation request and can confirm that it was processed this morning. I have arranged for a consultant to contact you as soon as possible to assist with this request. We will also investigate the call you referred to and follow up accordingly. Further feedback will be provided as soon as it becomes available.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I’m really sorry to hear about your experience and any frustration this situation may have caused. I understand how important it is to have clear communication and timely support.
I’d like to provide some clarity on the timeline and next steps. We do not have any record of a prior cancellation request for your policy, which is why it continued as normal. As the January premium was not successfully collected, a resubmission was processed in February to bring the policy up to date. An SMS and email notification would have been sent to keep you informed of this.
We have now received your cancellation request and can confirm that it was processed this morning. I have arranged for a consultant to contact you as soon as possible to assist with this request. We will also investigate the call you referred to and follow up accordingly. Further feedback will be provided as soon as it becomes available.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply01 Apr 2026, 11:32
Official
Dear Lishke,
I’m really sorry to hear about your experience and any frustration this situation may have caused. I understand how important it is to have clear communication and timely support.
I’d like to provide some clarity on the timeline and next steps. We do not have any record of a prior cancellation request for your policy, which is why it continued as normal. As the January premium was not successfully collected, a resubmission was processed in February to bring the policy up to date. An SMS and email notification would have been sent to keep you informed of this.
We have now received your cancellation request and can confirm that it was processed this morning. I have arranged for a consultant to contact you as soon as possible to assist with this request. We will also investigate the call you referred to and follow up accordingly. Further feedback will be provided as soon as it becomes available.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I’m really sorry to hear about your experience and any frustration this situation may have caused. I understand how important it is to have clear communication and timely support.
I’d like to provide some clarity on the timeline and next steps. We do not have any record of a prior cancellation request for your policy, which is why it continued as normal. As the January premium was not successfully collected, a resubmission was processed in February to bring the policy up to date. An SMS and email notification would have been sent to keep you informed of this.
We have now received your cancellation request and can confirm that it was processed this morning. I have arranged for a consultant to contact you as soon as possible to assist with this request. We will also investigate the call you referred to and follow up accordingly. Further feedback will be provided as soon as it becomes available.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
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lishke R's updateReviewer Update
01 Apr 2026, 14:16Hi Simone, I understand that you don't have it on your file, which I not is not my work to follow up every time with platinum life, as confirmed I have stated to the consultant that I want to cancel the policy last year already, not once but a few times. I was not using my personal bank account which Platinum has and when I received monies it was deducted like vultures in the night, I note that they you have now received it but where is my reimbur*****t, I just checked my emails the last email I received from Platinum was in October 2024, the same when last I received the gift promised, bunch of ****s...now I need go through this drama after the consultants are not doing their work. I WANT MY MONEY, I am still waiting on Platinum to give me a call.
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lishke R's update01 Apr 2026, 14:16
Reviewer Update
Hi Simone, I understand that you don't have it on your file, which I not is not my work to follow up every time with platinum life, as confirmed I have stated to the consultant that I want to cancel the policy last year already, not once but a few times. I was not using my personal bank account which Platinum has and when I received monies it was deducted like vultures in the night, I note that they you have now received it but where is my reimbur*****t, I just checked my emails the last email I received from Platinum was in October 2024, the same when last I received the gift promised, bunch of ****s...now I need go through this drama after the consultants are not doing their work. I WANT MY MONEY, I am still waiting on Platinum to give me a call.
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lishke R's updateReviewer Update
01 Apr 2026, 14:18I have sent 2 emails, called twice and went to hello peter with your response, still nobody calling back, that is the service you get when your money is snatched.
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lishke R's update01 Apr 2026, 14:18
Reviewer Update
I have sent 2 emails, called twice and went to hello peter with your response, still nobody calling back, that is the service you get when your money is snatched.
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lishke R's updateReviewer Update
01 Apr 2026, 17:26Simone I am still waiting for my call!!!!!! I have not received any call...I will be contacting the PPRA as well as the Ombudsman tomorrow.
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lishke R's update01 Apr 2026, 17:26
Reviewer Update
Simone I am still waiting for my call!!!!!! I have not received any call...I will be contacting the PPRA as well as the Ombudsman tomorrow.
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lishke R's updateReviewer Update
05 Apr 2026, 11:33Platinum Life service is disgusting they are a bunch of ******* nobody to
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lishke R's update05 Apr 2026, 11:33
Reviewer Update
Platinum Life service is disgusting they are a bunch of ******* nobody to
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lishke R's updateReviewer Update
05 Apr 2026, 11:33This day has called me back.
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lishke R's update05 Apr 2026, 11:33
Reviewer Update
This day has called me back.
Platinum Life's replyOfficial
13 Apr 2026, 14:04Dear Lishke, Thank you for your comments, and please accept our apologies for the delay in responding.Due to recent public and religious holidays, there has been a delay in our process. I can confirm that I have reached out to our Sales Department to investigate any recent calls made to you; however, no feedback has been received yet. I am continuing to follow up with them.Our Cancellation Team has been in contact, and we are working to resolve this matter as quickly as possible. Unfortunately, we are only able to proceed further once additional information is received, but please be assured that we are actively following up on your behalf.
Platinum Life's reply13 Apr 2026, 14:04
Official
Dear Lishke, Thank you for your comments, and please accept our apologies for the delay in responding.Due to recent public and religious holidays, there has been a delay in our process. I can confirm that I have reached out to our Sales Department to investigate any recent calls made to you; however, no feedback has been received yet. I am continuing to follow up with them.Our Cancellation Team has been in contact, and we are working to resolve this matter as quickly as possible. Unfortunately, we are only able to proceed further once additional information is received, but please be assured that we are actively following up on your behalf.
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lishke R's updateReviewer Update
13 Apr 2026, 14:37I will be waiting for feedback.
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lishke R's update13 Apr 2026, 14:37
Reviewer Update
I will be waiting for feedback.