EP
Elize P
1 reviews | Active since Jan 2016
03 Aug 2021, 07:31
Upgrade not granted
So it is that time of the year where Platinum life calles you to upgrade your plan. As i told them no , they ignored me and send me a mail with my new policy fee. As i maild them back to told them not to upgrade my plan they went ahead. Its almos dubble as i am use to pay. I work from a budget and this completely put me off guard. I called them and they told me 48 ours and the amount will be refunded in ny account , i also maild them agian. After a few days they called me again to confirm upgrade cancelation. And again told me they will follow up on my refund... its a week, no refund nothing! This is unacceptable!
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Platinum Life's replyOfficial
04 Aug 2021, 13:57Dear Elize,
I have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss.
You contacted our Client Care team on the 27thof August 2021 to cancel the upgrade on your policy. Your debit order is set for the 26th of each month and we were unable to stop the upgrade from being deducted. As we needed to wait for confirmation from the bank regarding the successful receipt of the debit order, we were only able to pay the refund today.
I apologize for any inconvenience caused
Please let me know if there is anything else we can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss.
You contacted our Client Care team on the 27thof August 2021 to cancel the upgrade on your policy. Your debit order is set for the 26th of each month and we were unable to stop the upgrade from being deducted. As we needed to wait for confirmation from the bank regarding the successful receipt of the debit order, we were only able to pay the refund today.
I apologize for any inconvenience caused
Please let me know if there is anything else we can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 Aug 2021, 13:57
Official
Dear Elize,
I have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss.
You contacted our Client Care team on the 27thof August 2021 to cancel the upgrade on your policy. Your debit order is set for the 26th of each month and we were unable to stop the upgrade from being deducted. As we needed to wait for confirmation from the bank regarding the successful receipt of the debit order, we were only able to pay the refund today.
I apologize for any inconvenience caused
Please let me know if there is anything else we can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss.
You contacted our Client Care team on the 27thof August 2021 to cancel the upgrade on your policy. Your debit order is set for the 26th of each month and we were unable to stop the upgrade from being deducted. As we needed to wait for confirmation from the bank regarding the successful receipt of the debit order, we were only able to pay the refund today.
I apologize for any inconvenience caused
Please let me know if there is anything else we can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor