AH
Anita H
1 reviews | Active since Jun 2016
03 Mar 2022, 09:03
Up selling agent hung up on me
Just had someone call me to upgrade my policy. The more I said no the more she basically insisted she then hung up after I asked her a question. Is this the type of service that you give clients when they refuse to upgrade? Unacceptable!
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Replies (2)
Platinum Life's replyOfficial
03 Mar 2022, 11:49Dear Anita,
Thank you so much for taking my call and I am so sorry to hear about the experience you had.
Upgrades are optional and you should never feel pressured or obligated to take it. It is offered from our side as a way to increase your benefits but you can always decline the offer. I have requested the calls in question and will also ensure that the matter is escalated to our sales department. We pride ourselves on fair and friendly service and I am sorry that this was not the experience you had.
Your policy is set to continue as is and no upgrades will be added
Please feel free to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and I am so sorry to hear about the experience you had.
Upgrades are optional and you should never feel pressured or obligated to take it. It is offered from our side as a way to increase your benefits but you can always decline the offer. I have requested the calls in question and will also ensure that the matter is escalated to our sales department. We pride ourselves on fair and friendly service and I am sorry that this was not the experience you had.
Your policy is set to continue as is and no upgrades will be added
Please feel free to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Mar 2022, 11:49
Official
Dear Anita,
Thank you so much for taking my call and I am so sorry to hear about the experience you had.
Upgrades are optional and you should never feel pressured or obligated to take it. It is offered from our side as a way to increase your benefits but you can always decline the offer. I have requested the calls in question and will also ensure that the matter is escalated to our sales department. We pride ourselves on fair and friendly service and I am sorry that this was not the experience you had.
Your policy is set to continue as is and no upgrades will be added
Please feel free to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and I am so sorry to hear about the experience you had.
Upgrades are optional and you should never feel pressured or obligated to take it. It is offered from our side as a way to increase your benefits but you can always decline the offer. I have requested the calls in question and will also ensure that the matter is escalated to our sales department. We pride ourselves on fair and friendly service and I am sorry that this was not the experience you had.
Your policy is set to continue as is and no upgrades will be added
Please feel free to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
AH
Anita H's updateReviewer Update
03 Mar 2022, 12:28Thanks Simone.
AH
Anita H's update03 Mar 2022, 12:28
Reviewer Update
Thanks Simone.