Unusual customer facing service

Farhana from Platinum Life was most unexpectedly understanding with regard to my query. It's important during this time of economic downturn that customer facing staff understand the challenges facing the customer in SA. If you don't show understanding and are not able to be flexible, then companies will lose business and potential customers. Be upfront and be genuine and sincere. And Farhana from Platinum Life displayed those values in our conversation. Platinum has over the years always shown unusual empathy and has no doubt retained many of its customers. Thank you for your assistance and understanding!