1 reviews | Active since Oct 2019
Unsavoury bussiness practices, con artists, money chasers !!!!!!!!!!!!
I'm furious with them !!!!!!! I was phoned by the ************, offering a free gift from them, with no obligations towards buying any products from them. After 6-8 weeks i received the gift. After awhile they phoned me again, very friendly requesting that they will send me a proposel concerning life cover. After several attemps saying no, no, no , No !!!!!! i submitted that they can send me the proposel, stating that i will only look at it, then decide thereafter. When the parcel arrived at my place of work, i did not accept nor did i signed for anything. On 29/10/2019 however they managed to debit my account for approx. R 336.68 ! On 30/10/2019 i phoned platinum life, requested that the money must be paid back asap, she told me there are procedures regarding this, but she did request the refund for me, but thus it will be a lenghty process cancelling the policy. I then told her i am a client of legalwise and i will take them to court for their unscrumpelious bussiness practices, *****, cohersion and theft. Please phone me asap, or else !!!
I have received your review and I am busy investigating this matter.
Please note that I have not been able to get a hold of you telephonically, but I have arranged for a refund of the premium deducted to be paid into your account tomorrow. The cancellation department is also scheduled to give you a call to finalize this.
We are awaiting the sales calls and I will gladly provide further feedback as soon as this has been received.
You are more than welcome to contact me directly on *** if there is anything else I can assist with in the mean time.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am busy investigating this matter.
Please note that I have not been able to get a hold of you telephonically, but I have arranged for a refund of the premium deducted to be paid into your account tomorrow. The cancellation department is also scheduled to give you a call to finalize this.
We are awaiting the sales calls and I will gladly provide further feedback as soon as this has been received.
You are more than welcome to contact me directly on *** if there is anything else I can assist with in the mean time.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call today and giving me the opportunity to rectify this matter.
I followed up with our logistics department and they did advise that the documents were not delivered (as you did not wish to sign for the package). This was not brought under our attention unfortunately and thus resulted in the policy starting.
I do apologize for any inconvenience caused and we are addressing this matter to ensure something like this does not occur again. Thank you so much for bringing it under our attention, as this does not fall in line with the level of service we wish to deliver.
The policy has been cancelled and I have arranged to refund all premiums that have been deducted from your account.
Please do not hesitate to contact me directly on *** if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call today and giving me the opportunity to rectify this matter.
I followed up with our logistics department and they did advise that the documents were not delivered (as you did not wish to sign for the package). This was not brought under our attention unfortunately and thus resulted in the policy starting.
I do apologize for any inconvenience caused and we are addressing this matter to ensure something like this does not occur again. Thank you so much for bringing it under our attention, as this does not fall in line with the level of service we wish to deliver.
The policy has been cancelled and I have arranged to refund all premiums that have been deducted from your account.
Please do not hesitate to contact me directly on *** if there is anything else I can assist with
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor