Unprofessional staff behavior, very casual attitude to clients

Dear George 

Thank you so much for taking my call and I am so sorry to hear about the experience you had with our team

I have reached out to you via email in order to assist and ensure that this is addressed as quickly as possible 

You are welcome to contact me directly if there is anything else I can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor