SS
Stephanie S
1 reviews | Active since Aug 2022
08 Aug 2023, 16:05
Unprofessional poor service
Whatever you do if you get a call from platinum life DO NOT TAKE ANY POLICIES WITH THEM.They constantly call to increase your premiums, double debit your account and have absolutely no regard for you when you say you are no longer employed. Take out a policy or investment with your own banking institution, you might fare better in being heard and not get harassed because they are looking to make a quick buck off you.
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
08 Aug 2023, 16:22Dear Stephanie
I have received your review and tried to contact you regarding this matter, I did have a look at your policy and would like to provide some information or feedback
Due to a recent amendment of your debit order date, two close deductions were done on your policy. I apologize for this and as you have confirmed with our team, a refund was arranged. As we need to await confirmation from the bank, the refund was scheduled for the 15th of August and our team advised accordingly
Due to the high risk nature of our policies, you are unable to call in to increase your cover or add additional benefits. Upgrades are offered at least once a year in order to ensure that you are given the chance to amend your policy, but it is always optional and you should never feel forced. I have arranged to add your details to our do not contact list going forward so that no further upgrade calls are made to you
Our team will always go above and beyond to assist on your policy and I am sorry that you did not have this experience. You recently spoke to a consultant who assisted with amending the benefits to best suit your needs. This can be requested at any time, as we strive to make sure you are covered and happy.
Please let me know if I can reach out to you at a specific time to discuss this or provide further assistance from my side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and tried to contact you regarding this matter, I did have a look at your policy and would like to provide some information or feedback
Due to a recent amendment of your debit order date, two close deductions were done on your policy. I apologize for this and as you have confirmed with our team, a refund was arranged. As we need to await confirmation from the bank, the refund was scheduled for the 15th of August and our team advised accordingly
Due to the high risk nature of our policies, you are unable to call in to increase your cover or add additional benefits. Upgrades are offered at least once a year in order to ensure that you are given the chance to amend your policy, but it is always optional and you should never feel forced. I have arranged to add your details to our do not contact list going forward so that no further upgrade calls are made to you
Our team will always go above and beyond to assist on your policy and I am sorry that you did not have this experience. You recently spoke to a consultant who assisted with amending the benefits to best suit your needs. This can be requested at any time, as we strive to make sure you are covered and happy.
Please let me know if I can reach out to you at a specific time to discuss this or provide further assistance from my side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Aug 2023, 16:22
Official
Dear Stephanie
I have received your review and tried to contact you regarding this matter, I did have a look at your policy and would like to provide some information or feedback
Due to a recent amendment of your debit order date, two close deductions were done on your policy. I apologize for this and as you have confirmed with our team, a refund was arranged. As we need to await confirmation from the bank, the refund was scheduled for the 15th of August and our team advised accordingly
Due to the high risk nature of our policies, you are unable to call in to increase your cover or add additional benefits. Upgrades are offered at least once a year in order to ensure that you are given the chance to amend your policy, but it is always optional and you should never feel forced. I have arranged to add your details to our do not contact list going forward so that no further upgrade calls are made to you
Our team will always go above and beyond to assist on your policy and I am sorry that you did not have this experience. You recently spoke to a consultant who assisted with amending the benefits to best suit your needs. This can be requested at any time, as we strive to make sure you are covered and happy.
Please let me know if I can reach out to you at a specific time to discuss this or provide further assistance from my side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and tried to contact you regarding this matter, I did have a look at your policy and would like to provide some information or feedback
Due to a recent amendment of your debit order date, two close deductions were done on your policy. I apologize for this and as you have confirmed with our team, a refund was arranged. As we need to await confirmation from the bank, the refund was scheduled for the 15th of August and our team advised accordingly
Due to the high risk nature of our policies, you are unable to call in to increase your cover or add additional benefits. Upgrades are offered at least once a year in order to ensure that you are given the chance to amend your policy, but it is always optional and you should never feel forced. I have arranged to add your details to our do not contact list going forward so that no further upgrade calls are made to you
Our team will always go above and beyond to assist on your policy and I am sorry that you did not have this experience. You recently spoke to a consultant who assisted with amending the benefits to best suit your needs. This can be requested at any time, as we strive to make sure you are covered and happy.
Please let me know if I can reach out to you at a specific time to discuss this or provide further assistance from my side
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
SS
Stephanie S's updateReviewer Update
08 Aug 2023, 20:42At his stage I am past wanting to be contacted by anyone from Platinum Life and quite frankly just want everything I have with you cancelled. And yes no one "forced me" to take the policy but your agents also just refuse to take no for an answer and keep hounding you until you feel almost as if you do not have a choice other than to just do whatever it is that they want you to do. Please listen to all the calls and tell me how many repeated times I have asked for this policy to be cancelled and then was just ignored/stonewalled into keeping it and then tell me how you do not "force "people to keep policies which they clearly DO NOT WANT. I am tired of complaining repeatedly and just want ABSOLUTELY NOTHING MORE TO DO WITH PLATINUM LIFE.
SS
Stephanie S's update08 Aug 2023, 20:42
Reviewer Update
At his stage I am past wanting to be contacted by anyone from Platinum Life and quite frankly just want everything I have with you cancelled. And yes no one "forced me" to take the policy but your agents also just refuse to take no for an answer and keep hounding you until you feel almost as if you do not have a choice other than to just do whatever it is that they want you to do. Please listen to all the calls and tell me how many repeated times I have asked for this policy to be cancelled and then was just ignored/stonewalled into keeping it and then tell me how you do not "force "people to keep policies which they clearly DO NOT WANT. I am tired of complaining repeatedly and just want ABSOLUTELY NOTHING MORE TO DO WITH PLATINUM LIFE.