SP
Stella P

1 reviews | Active since Jan 2015

13 May 2019, 15:42

Unprofessional operators for "promotional gifts"

I was contacted today by a call center operator by the name of Joy. The number from which I received the call is: +27 ********** 87.

She informed me that I qualified for a "free gift" as I was nominated by a previous colleague to receive one.

I patiently gave Joy the benefit of the doubt and allowed her to conclude her sales script. I then VERY POLITELY informed her (on more than one occasion) that it all sounded lovely, but that I was not interested in the promotional gift.

Before I could conclude the call, the "joyful" operator did not appear to be interested in my conversation and closed the phone in my ear whilst I was still speaking to her.

If this is how Platinum Life intends on eliciting business from potential clients, such conduct, in itself does not convey a very professional reflection of the rest of the business/services.

Platinum Life, please train you staff to conduct themselves in a more friendly, courteous manner. My impression of your brand is not all too positive as a result of this experience.

Good luck further!

0
Replies (1)
Platinum Life
Platinum Life's reply14 May 2019, 13:31
Official
 
Dear Stella, 
 
I have tried contacting you regarding your complaint, but have been unable to reach you. 
 
The call that you received from Joy was requested and I have personally listened to it. In the call, you did advise that you are not interested in any promotional gift and the call was subsequently ended. 
 
I do apologize that she did not end the call in a polite manner. All our consultants are trained to handle each call with care and total professionalism and this matter has been sent through to the manager in the relevant department to ensure that it is addressed and rectified. 
 
Thank you for bringing this under our attention, as we always strive to deliver the best service and your feedback enables us to identify anything that is not in line with this. 
 
You are more than welcome to contact me directly on *** for any further assistance. 
 
Kind regards, 
 
Simoné Venter 
Client Relationship Specialist & Client Care Supervisor