AL
Albert L
1 reviews | Active since Sept 2019
13 May 2020, 09:51
Unprofessional conduct
We have cancelled our policy with Platinum Life on the 6th of May 2020 and phoned them 3 times for a cancellation letter everytime their reply is that a consultant will phone us back.We told them just send the cancellation letter no need for a consultant to phone us because we are not going to change our minds.This is absolute unexceptable,how difficult is it to send us the cancellation letter.I will not recommend Platinum Life to anyone. We will never take out a policy again with Platinum Life,if it is such a struggle to get a cancelattion letter emagine submitting a claim.
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Platinum Life's replyOfficial
13 May 2020, 11:46Dear Albert,
I have looked into your complaint and would like to provide feedback regarding this matter.
When a cancellation request is received, we advise that our cancellation team will be in touch within 3-5 working days to assist with a legal closure. This is standard procedure and is just a final confirmation.
I have assisted with the letter in question and it has been sent through via email.
Kindly note that the policy has been cancelled and no further premium will be requested.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide feedback regarding this matter.
When a cancellation request is received, we advise that our cancellation team will be in touch within 3-5 working days to assist with a legal closure. This is standard procedure and is just a final confirmation.
I have assisted with the letter in question and it has been sent through via email.
Kindly note that the policy has been cancelled and no further premium will be requested.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 May 2020, 11:46
Official
Dear Albert,
I have looked into your complaint and would like to provide feedback regarding this matter.
When a cancellation request is received, we advise that our cancellation team will be in touch within 3-5 working days to assist with a legal closure. This is standard procedure and is just a final confirmation.
I have assisted with the letter in question and it has been sent through via email.
Kindly note that the policy has been cancelled and no further premium will be requested.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide feedback regarding this matter.
When a cancellation request is received, we advise that our cancellation team will be in touch within 3-5 working days to assist with a legal closure. This is standard procedure and is just a final confirmation.
I have assisted with the letter in question and it has been sent through via email.
Kindly note that the policy has been cancelled and no further premium will be requested.
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor