Unprofessional bad bad bad service.
On the 7th May platinum life ask me to send documents which I did send till to date no response from them. This is totally unprofessional. Very time you have call them or email them ... They ask form proof of I'd and policy no... But first they did want to payout policy cause they do not cover cancer. But the policy is a cancer policy.... Cancer is cancer does not matter if is lung cancer. Breast cancer or any other cancer... Cancer is still cancer... And on top of that your premium is R1150 per month which. Platinum life deduct than they came with all sort of stories... Really now... This is the second time a had to put u on hello Peter. Seems its the only way you respond.. Bad bad unprofessional from platinum life...
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
12 Jun 2019, 10:18 Dear Peter, I have received your complaint and I do apologize for only getting back to you now, as we were awaiting the calls from our sales department. In the calls, the consultant does advise Mrs Paulse that we only cover the 8 female cancers (ovaries, cervix, breast cancer, fallopian tubes, kidneys, bladder, ****** and uterus) and that she would be able to claim on each benefit up to 8 times. As our policies are pure risk and quite specialized, we do not unfortunately cover all cancers Our condolences to you and your family for your loss. I have emailed the calls and feedback as requested. Please advise if you have any further questions or feedback regarding this matter. Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply12 Jun 2019, 10:18
Official
Dear Peter, I have received your complaint and I do apologize for only getting back to you now, as we were awaiting the calls from our sales department. In the calls, the consultant does advise Mrs Paulse that we only cover the 8 female cancers (ovaries, cervix, breast cancer, fallopian tubes, kidneys, bladder, ****** and uterus) and that she would be able to claim on each benefit up to 8 times. As our policies are pure risk and quite specialized, we do not unfortunately cover all cancers Our condolences to you and your family for your loss. I have emailed the calls and feedback as requested. Please advise if you have any further questions or feedback regarding this matter. Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor