CL
Chantelle L
1 reviews | Active since Oct 2018
23 Feb 2019, 07:45
Unprofessional action
This company is debiting our account since last year November we never gave authorization for this to happen. My husband canceled the policy which we never signed for and still money is being debited. This company is the worst ever to deal with they tell us we must right a signed letter to cancel when we never even sign one to begin with this is utter nonsense and through this we now sitting with a bad reputation on our bank account because every month we must reverse funds!!!!!!! This has to stop ********** 312 **********
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Platinum Life's replyOfficial
28 Feb 2019, 14:01 Dear Mr Bustin, Thank you so much for taking my call.
As per our telephonic conversation, I would like to provide some feedback regarding this matter. Kindly note that you spoke to a consultant on the 30th of January 2019 regarding your policy and a decision was made to continue with the benefits that were offered to you. An updated policy schedule was sent through via email as well, to confirm the benefits and cover on the policy. This was sent through to you via email for reference as well. Please note your debit order for January was already sent through to the bank when the cancellation was received and it could unfortunately could not be recalled. Due to the tracking debit order, the premium was deducted from your account the moment the money was available. We could have arranged a refund accordingly, but as per your feedback, the premium has already been reversed on your side. A cancellation has been processed on your policy and a consultant will be in touch for a final, legal closure. Please do not hesitate to contact me on *** if there is anything else I can assist with Have a great day If you have any further queries please feel free to contact us.
Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
As per our telephonic conversation, I would like to provide some feedback regarding this matter. Kindly note that you spoke to a consultant on the 30th of January 2019 regarding your policy and a decision was made to continue with the benefits that were offered to you. An updated policy schedule was sent through via email as well, to confirm the benefits and cover on the policy. This was sent through to you via email for reference as well. Please note your debit order for January was already sent through to the bank when the cancellation was received and it could unfortunately could not be recalled. Due to the tracking debit order, the premium was deducted from your account the moment the money was available. We could have arranged a refund accordingly, but as per your feedback, the premium has already been reversed on your side. A cancellation has been processed on your policy and a consultant will be in touch for a final, legal closure. Please do not hesitate to contact me on *** if there is anything else I can assist with Have a great day If you have any further queries please feel free to contact us.
Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply28 Feb 2019, 14:01
Official
Dear Mr Bustin, Thank you so much for taking my call.
As per our telephonic conversation, I would like to provide some feedback regarding this matter. Kindly note that you spoke to a consultant on the 30th of January 2019 regarding your policy and a decision was made to continue with the benefits that were offered to you. An updated policy schedule was sent through via email as well, to confirm the benefits and cover on the policy. This was sent through to you via email for reference as well. Please note your debit order for January was already sent through to the bank when the cancellation was received and it could unfortunately could not be recalled. Due to the tracking debit order, the premium was deducted from your account the moment the money was available. We could have arranged a refund accordingly, but as per your feedback, the premium has already been reversed on your side. A cancellation has been processed on your policy and a consultant will be in touch for a final, legal closure. Please do not hesitate to contact me on *** if there is anything else I can assist with Have a great day If you have any further queries please feel free to contact us.
Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
As per our telephonic conversation, I would like to provide some feedback regarding this matter. Kindly note that you spoke to a consultant on the 30th of January 2019 regarding your policy and a decision was made to continue with the benefits that were offered to you. An updated policy schedule was sent through via email as well, to confirm the benefits and cover on the policy. This was sent through to you via email for reference as well. Please note your debit order for January was already sent through to the bank when the cancellation was received and it could unfortunately could not be recalled. Due to the tracking debit order, the premium was deducted from your account the moment the money was available. We could have arranged a refund accordingly, but as per your feedback, the premium has already been reversed on your side. A cancellation has been processed on your policy and a consultant will be in touch for a final, legal closure. Please do not hesitate to contact me on *** if there is anything else I can assist with Have a great day If you have any further queries please feel free to contact us.
Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor