******** Deduction.

I have been offered a new product and I requested that the agent email me the details on the new cover. She advised that once I receive my free gift I can look at all the T&C and have 30 days to advise if I would like to cancel.

The morning I received my free gift, I got a notification from my bank to say the debit order for Platinum Life has gone off. This was at the increased rate.

Please check the voice recording of the call that was made to me where I stated that the Postal and courier services are below standard. The agent assured me that I have 30 days from the date I sign the waybill for receiving the free gift.

I phoned in the same day and the agent advised that somebody will contact me back.

If a agent phoned me, I would not write this review.

By canceling my policy I will loose all my money that I have paid every month. I can only assume that this is one way Platinum Life is making extra money.

Please confirm if the following details are correct to lodge a formal complaint.

The Office of the Ombud for Financial Service Providers Tel # ********** info **********

Kind Regards

Mr van Niekerk