Hellopeter
Share Your Experience
TS
Thandokazi S

1 reviews | Active since Oct 2017

26 Jun 2023, 03:52

Unknown debit

Please pay my money back because I did not authorize any debit order from your company, this is ***** if I'm not getting response soon I will be writing a letter to the ombudsman

0
Replies (10)
Platinum Life
Platinum Life's reply26 Jun 2023, 07:03
Official
Dear Thandokazi, 

I have received your review and would like to provide some feedback regarding this matter. 

Kindly note that you spoke to a consultant from our team in March regarding your Female Cancer policy. In the call with Dimpho, your premium and cover was adjusted to best suit your needs and it was confirmed that the policy will continue from May and thereafter. This call can be sent through via email 

I have logged your cancellation request and a consultant from our team will be in touch within the week to confirm. All further debit orders have been stopped and nothing further will be deducted from your account. 

Please do not hesitate to contact us if there is anything we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor
TS
Thandokazi S's update26 Jun 2023, 07:05
Reviewer Update
I cancelled the policy with you same month hence iam saying there shouldn't be any debit check your records , I have emails to prove it I want my money back
Platinum Life
Platinum Life's reply26 Jun 2023, 07:27
Official
A cancellation request was received and Dimpho contacted you thereafter to assist. All our calls are recorded and I can arrange for this to be sent through to you. The cancellation has been logged and a consultant will be in touch to confirm 
TS
Thandokazi S's update26 Jun 2023, 07:30
Reviewer Update
Then pay my money back , you have recordings and emails to prove I had requested for this thing to be cancelled, I am unemployed where do you expect me to have money. If I'm not getting refund I'm taking these to the obudsman
Platinum Life
Platinum Life's reply26 Jun 2023, 07:35
Official
The calls were made after the cancellation request was received, where you agreed to keep the policy from May. Our cancellation team will discuss the refund with you, so please keep an eye out for their call 
TS
Thandokazi S's update26 Jun 2023, 07:38
Reviewer Update
No I never agreed to that , why would I request cancellation then keep for the month of May, that's stupid
Platinum Life
Platinum Life's reply26 Jun 2023, 07:39
Official
I have arranged for the calls to be sent through to you via email. A consultant from our cancellation team will be in touch so please keep an eye out 
TS
Thandokazi S's update26 Jun 2023, 07:40
Reviewer Update
Allmmnni want nis a refund as I requested a cancellation from you
TS
Thandokazi S's update26 Jun 2023, 08:28
Reviewer Update
Still waiting for the call 🙄
TS
Thandokazi S's update26 Jun 2023, 09:43
Reviewer Update
Still waiting for the call really