BM
Boitumelo M
1 reviews | Active since Oct 2010
19 Jul 2019, 09:31
unimpressed
I got a call from a very rude lady and wish that the call might be reviewed, I was very impressed with your company and referred many of my friends. I tell you after my experience with her i would never join your company because of the impression she gave me. its as if she was saying, ' at Platinum life we are very rude and we get away with it. ALL WE WANT IS YOUR MONEY, WE DONT KNOW HOW TO GIVE SERVICE'. Please attend to this.
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
19 Jul 2019, 11:24Dear Boitumelo,
Thank you for taking my call regarding this matter.
I have requested the call that was made to you so we can look into this matter and ensure it is addressed.
Please expect a quick call from me to provide feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call regarding this matter.
I have requested the call that was made to you so we can look into this matter and ensure it is addressed.
Please expect a quick call from me to provide feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply19 Jul 2019, 11:24
Official
Dear Boitumelo,
Thank you for taking my call regarding this matter.
I have requested the call that was made to you so we can look into this matter and ensure it is addressed.
Please expect a quick call from me to provide feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call regarding this matter.
I have requested the call that was made to you so we can look into this matter and ensure it is addressed.
Please expect a quick call from me to provide feedback
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
29 Jul 2019, 14:01Dear Boitumelo,
Thank you so much for giving me the chance to address this query.
The query was escalated through to our sales department and I have received feedback from them.
I would like to apologize for the manner in which the call was handled, especially the abrupt way it was ended. This will be address with the consultant to ensure it does not occur again.
We always strive to handle everyone with the utmost care and professionalism and any instances where this is not met, has to be identified and rectified. Thank you for bringing this under our attention
Please do not hesitate to contact me on *** if there is anything I can assist with
Have a great day
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you so much for giving me the chance to address this query.
The query was escalated through to our sales department and I have received feedback from them.
I would like to apologize for the manner in which the call was handled, especially the abrupt way it was ended. This will be address with the consultant to ensure it does not occur again.
We always strive to handle everyone with the utmost care and professionalism and any instances where this is not met, has to be identified and rectified. Thank you for bringing this under our attention
Please do not hesitate to contact me on *** if there is anything I can assist with
Have a great day
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Jul 2019, 14:01
Official
Dear Boitumelo,
Thank you so much for giving me the chance to address this query.
The query was escalated through to our sales department and I have received feedback from them.
I would like to apologize for the manner in which the call was handled, especially the abrupt way it was ended. This will be address with the consultant to ensure it does not occur again.
We always strive to handle everyone with the utmost care and professionalism and any instances where this is not met, has to be identified and rectified. Thank you for bringing this under our attention
Please do not hesitate to contact me on *** if there is anything I can assist with
Have a great day
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you so much for giving me the chance to address this query.
The query was escalated through to our sales department and I have received feedback from them.
I would like to apologize for the manner in which the call was handled, especially the abrupt way it was ended. This will be address with the consultant to ensure it does not occur again.
We always strive to handle everyone with the utmost care and professionalism and any instances where this is not met, has to be identified and rectified. Thank you for bringing this under our attention
Please do not hesitate to contact me on *** if there is anything I can assist with
Have a great day
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor