Unhappy - Ridiculous Installments/ No feedback

I posted this complaint 21/11/2017 - I have been with Platinum Life for more than 7 years now and I have never had a problem paying my installments up until this year. They tried to Increase my installment twice now to "keep up" with the current medical expenses. Both times i had to explain that it is getting ridiculously expensive and that i cannot afford to increase my installment so much every time. Just give an example. My Installment in October 2017 was R574.39 then in November they added the 10% yearly Increase, which took it up to R631.85. Then a couple of days after that I got a call to Increase the installment with another R170 whatnot, which I have declined due to financial reasons for the second time this year. This would have brought up my Installment to +- R800. This means should i have excepted the additional R170 whatnot my Installment would have increased with R225 + (39% of R574.39) within a matter of days. What I wan to know now is how do i cancel this and what is going to happen to ALL the money that i have paid over to Platinum Life over the last 7+ years. I chose Platinum Life because they were full of promises so many years ago, but now I feel like I am being taken advantage of financially.

To this day I have not received any feedback at all, it has been over a week now - So this means they probably want to to first take another installment from me before attending to me. This is really frustrating and disappointing! I just found the "Certificate of free female cancer cover" the sen to me in 2008. I have been a loyal client for a very long time and this is the treatment that I get.

1. Do not take one more installment from me if you are not wiling to contact me. 2. I want a full descriptive statement for the years with Platinum Life, with ALL money that I paid over to Platinum Life from the Start - I am sure I have the right of access to it as it my Policy and money we are talking about. 3. When you do call me please make sure that you come with a proper solution.

Should I not hear from you Within the next 24 hours I will take the matter further as suggested on the Statutory Notice To Long-Term Insurance Policyholders document.