Unhappy loyal customer

<p>I have cancelled my policy in December but as I work at a school it seems that there was a problem with the internet service and the email did not go through. I asked the bank to send back my Dec premium as I have cancelled this policy. Realising the email did not go through when I started work in January I send an email again explaining the situation. </p> <p>A consultant phoned me on Monday, 30 January 2017 regarding the above and I was not able to answer my phone due to the fact that I work at the school. I received an email from Kathleen saying that my policy will not be cancelled and that the double payment will go off from my account if I do not talk with one of the consultants. I immediately phoned the company as soon as I got home the afternoon, and was told that a consultant will phone me back. </p> <p> </p> <p>I acted so quickly so that I could prevent the debit order going through but up until today, 2 Feb 2017 I have not yet received any call back and the double debit order went through my account.</p> <p> </p> <p>I have been a loyal customer of Platinum Life for about 10 years and have never missed a premium. Due to the fact that my husband lost his job I really can not afford to pay the policy anymore. R400 a month will be able to buy bread each day. I wish to warn potential customers as well as present customers about the way this company treat their loyal customers.</p>