AM
Andy M
1 reviews | Active since Jan 2023
31 Jan 2023, 11:17
Unhappy Client
I received a call sometime November 2022 I was told about an issabela gift on my way and sold cancer cover. We agreed that I will need to read the contract sent and if not interested cancel. I should approve debit check incase am interested wich I did not but funny R99 was debited from my account without my approval. So I need my refund and for it to be canceled. My name is Andy Mollomabina ***
Helpful (0)
Replies (3)0
Replies (3)
Platinum Life's replyOfficial
31 Jan 2023, 13:27Dear Andy,
I have received your review and have looked into this matter on my side.
Kindly note that you were contacted for a policy in November and also accepted the debicheck mandate that was sent through on conclusion of the sale. Documents were sent out on the 5th of December 2022 via email to ensure that you enjoyed your 30 day legal review period, as the consultant would have confirmed in the call. As we did not receive a cancellation request from you, the policy started in January 2023
Please note that a cancellation has been logged and a consultant will be in touch within a week to confirm this with you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that you were contacted for a policy in November and also accepted the debicheck mandate that was sent through on conclusion of the sale. Documents were sent out on the 5th of December 2022 via email to ensure that you enjoyed your 30 day legal review period, as the consultant would have confirmed in the call. As we did not receive a cancellation request from you, the policy started in January 2023
Please note that a cancellation has been logged and a consultant will be in touch within a week to confirm this with you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply31 Jan 2023, 13:27
Official
Dear Andy,
I have received your review and have looked into this matter on my side.
Kindly note that you were contacted for a policy in November and also accepted the debicheck mandate that was sent through on conclusion of the sale. Documents were sent out on the 5th of December 2022 via email to ensure that you enjoyed your 30 day legal review period, as the consultant would have confirmed in the call. As we did not receive a cancellation request from you, the policy started in January 2023
Please note that a cancellation has been logged and a consultant will be in touch within a week to confirm this with you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that you were contacted for a policy in November and also accepted the debicheck mandate that was sent through on conclusion of the sale. Documents were sent out on the 5th of December 2022 via email to ensure that you enjoyed your 30 day legal review period, as the consultant would have confirmed in the call. As we did not receive a cancellation request from you, the policy started in January 2023
Please note that a cancellation has been logged and a consultant will be in touch within a week to confirm this with you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
AM
Andy M's updateReviewer Update
31 Jan 2023, 18:44Thanks alot for the cancelation and may I also have my refund while on it because I received no email. Was told about that whole info but no email sent. Was happy with the agent, she was nice but I don't want the policy and I didn't even get the promised gift
AM
Andy M's update31 Jan 2023, 18:44
Reviewer Update
Thanks alot for the cancelation and may I also have my refund while on it because I received no email. Was told about that whole info but no email sent. Was happy with the agent, she was nice but I don't want the policy and I didn't even get the promised gift
Platinum Life's replyOfficial
01 Feb 2023, 08:55Our cancellation team will gladly assist with that, so please keep an eye out for their call
Platinum Life's reply01 Feb 2023, 08:55
Official
Our cancellation team will gladly assist with that, so please keep an eye out for their call