Unhappy client

I got a call fron one of the representative from Platinum life and they sold their policies to me and the lady offered me a gift which I received and after signing up with them they sent me the policy documents with another gift that I had to redeem the code when I did that the code was non existent I phoned i sent several emails no response that was June and July 2020. The funny part they debit my account for the policy but nothing is done about my gift.

Zimkita Wendy Mkwananzi