NM
Nathalie M
1 reviews | Active since Feb 2022
09 Feb 2022, 07:35
********* Business Practices of Platiinum Life
Platinum Life continuously calls me and tries to convince me to confirm personal details in order to get permission to debit my account with a policy I DON'T WANT. A colleague of mine nominated me to receive a free gift from them and it has been a never-ending nightmare since then. Their fast talking, snake tongued representatives try to confuse you into confirming account details (which I refuse to confirm nor am aware of ever having given them). I want ALL INFORMATION that Platinum Life has about me ERASED from their database. If I receive another call, an email or a deduction of ANY amount from my account, I will take legal action. LEAVE ME ALONE!
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Replies (2)
Platinum Life's replyOfficial
09 Feb 2022, 11:58Dear Nathalie,
I have received your complaint and I am following up with our sales team immediately
I willl be in touch with further feedback shortly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am following up with our sales team immediately
I willl be in touch with further feedback shortly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Feb 2022, 11:58
Official
Dear Nathalie,
I have received your complaint and I am following up with our sales team immediately
I willl be in touch with further feedback shortly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am following up with our sales team immediately
I willl be in touch with further feedback shortly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
11 Feb 2022, 10:30Dear Nathalie,
I have received the call and feedback from our sales team and would like to advise
As we work strictly on a referral base and we don't any incoming business, if you have been nominated for a promotional gift, you might be contacted by our sales team and offered a policy with Platinum Life. All our business is conducted telephonically, and when a sale is done, all details are captured and an active policy contract is sent out. After receipt of the contract, you have a legal 30 day review period to go through it and can let us know at any time should you not wish to continue.
I have confirmed with our sales team that no sale has been completed and that your details have been added to our do not contact list to ensure that you receive no further calls
You are welcome to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the call and feedback from our sales team and would like to advise
As we work strictly on a referral base and we don't any incoming business, if you have been nominated for a promotional gift, you might be contacted by our sales team and offered a policy with Platinum Life. All our business is conducted telephonically, and when a sale is done, all details are captured and an active policy contract is sent out. After receipt of the contract, you have a legal 30 day review period to go through it and can let us know at any time should you not wish to continue.
I have confirmed with our sales team that no sale has been completed and that your details have been added to our do not contact list to ensure that you receive no further calls
You are welcome to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply11 Feb 2022, 10:30
Official
Dear Nathalie,
I have received the call and feedback from our sales team and would like to advise
As we work strictly on a referral base and we don't any incoming business, if you have been nominated for a promotional gift, you might be contacted by our sales team and offered a policy with Platinum Life. All our business is conducted telephonically, and when a sale is done, all details are captured and an active policy contract is sent out. After receipt of the contract, you have a legal 30 day review period to go through it and can let us know at any time should you not wish to continue.
I have confirmed with our sales team that no sale has been completed and that your details have been added to our do not contact list to ensure that you receive no further calls
You are welcome to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the call and feedback from our sales team and would like to advise
As we work strictly on a referral base and we don't any incoming business, if you have been nominated for a promotional gift, you might be contacted by our sales team and offered a policy with Platinum Life. All our business is conducted telephonically, and when a sale is done, all details are captured and an active policy contract is sent out. After receipt of the contract, you have a legal 30 day review period to go through it and can let us know at any time should you not wish to continue.
I have confirmed with our sales team that no sale has been completed and that your details have been added to our do not contact list to ensure that you receive no further calls
You are welcome to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor