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Gizelle O

1 reviews | Active since Jul 2023

27 Jun 2024, 16:05

uneducated on POPIA

STOP CALLING ME! for over a year this place just calls me, and the past week this has been getting so absurd. does your employees understand what it means when I tell them to stop phoning me? educate them about the POPI Act, since the Act states that when someone tells the marketers to stop phoning them, they must stop. the marketers are only allowed to phone one time. please tell me why did they phone me 8 times in the past week? and also, the person who phoned me today also phoned me on Monday, after i already told her that I am not interested. when she phoned me today, I told her the exact same thing and thereafter she just put the phone down in my ear while I was talking to her and asking her to take down my number and all my details on your database. she probably did not hear that since she just put the phone down, so that is extremely rude. the fact that Platinum Life just accepts numbers that are given away by people is a VERY clear indication of your integrity. giving away another person's personal information without their consent is quite ******* if you ask me. I really don't care about free gifts. please DELETE every single piece of information that you have of me from your database, don't just move it to the "do not call list". I insist on this and if I receive one more call from this place I will take further steps against you. stop harassing me.

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Replies (1)
Platinum Life
Platinum Life's reply27 Jun 2024, 16:37
Official
Dear Gizelle, 

Thank you so much for taking my call and please accept my sincere apologies for the experience you had. 

I have requested all calls made to you and this matter has been escalated to the referral team. The manner in which the last call ended is not in line with how we like to do business and will be addressed directly with the consultant. 

Your details have been added to our Do Not Contact list with immediate effect to ensure that no further calls are made to you. 

Please let me know if there is anything else I can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor