UNDERHANDED, THIEVING BEHAVIOR

I have a platinum life policy that I can no longer provide for due to loss of income. I called in the 26/05/24 to cancel the policy when my account was debited on a random date. The consultant explained that the early debit order was due to a missed payment the previous month & she was going to stop all future debit orders on my account & someone from the cancellation department would call me. I have not received confirmation of cancellation but I was debited again, now what underhanded behaviour is this? The weird thing is that from last year I received a msg that I had lost my cover due to non payment. Normal policies will lapse & stop debiting the Acc however platinum life will wait for Money in the account and on random dates just take double amounts & do what they want. I was irresponsible and did not cancel nor complain because I told myself it was a small amount. I wasn't under a lot of pressure then, however I made a call on the 26 April 2024 to cancel because my situation has changed. I would like to request my money back PLEASE, NO FREE GIFT is worth all of this stress. This is THEFT, when I allowed it happen it was my fault but if I have cancelled then you are just *****ing. That's lunch money for my kids return it.