ED
Elizabeth D
1 reviews | Active since Dec 2013
30 Jan 2020, 07:37
Unauthorized policy upgrade fixed
They upgraded my policy without my consent I only picked it up from a debit order that doubled in December . I reverse the money, a profound Dimpho called me back and apologized offered a better and reasonable cover. No debit order for one month, cash back and initiated no upgrade needed on my policy close and that means no surprises for me in future. Thank you Dimpho, you’re awesome!
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Platinum Life's replyOfficial
30 Jan 2020, 07:52Dear Elizabeth,
I am so sorry to hear about the experience you had in regards with the upgrade that was offered, but so grateful that Dimpho was able to give you a call and assist,.
She is a valued asset and interactions like these just highlight her work ethic and fantastic service
May we keep you happily insured
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am so sorry to hear about the experience you had in regards with the upgrade that was offered, but so grateful that Dimpho was able to give you a call and assist,.
She is a valued asset and interactions like these just highlight her work ethic and fantastic service
May we keep you happily insured
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Jan 2020, 07:52
Official
Dear Elizabeth,
I am so sorry to hear about the experience you had in regards with the upgrade that was offered, but so grateful that Dimpho was able to give you a call and assist,.
She is a valued asset and interactions like these just highlight her work ethic and fantastic service
May we keep you happily insured
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am so sorry to hear about the experience you had in regards with the upgrade that was offered, but so grateful that Dimpho was able to give you a call and assist,.
She is a valued asset and interactions like these just highlight her work ethic and fantastic service
May we keep you happily insured
Have a great day
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor