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Naledi N

1 reviews | Active since Jan 2020

29 Jan 2020, 09:12

Unauthorized policy upgrade fixed

They upgraded my policy without my consent I only picked it up from a debit order that doubled in January . When I called to stop and close the policy, a profound Lerato called me back and apologized offered a better and reasonable cover. No debit order for one month, cash back and initiated no upgrade needed on my policy close and that means no surprises for me in future. Thank you Lerato, you’re awesome!

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Replies (2)
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Naledi N's update29 Jan 2020, 09:13
Reviewer Update
My apologies the lady that helped me her name is Dimpho and not Lerato!
Platinum Life
Platinum Life's reply29 Jan 2020, 14:47
Official
Dear Naledi, 

It’s so nice to hear that things were done your way. Thanks for taking the time to share your positive experience with us and for showing Dimpho (and Lerato) the recognition they deserve

We really appreciate your awesome feedback 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor